You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within WestQuay.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• WestQuay link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Southampton Central.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Approach. Skip to the next section.

Approach

• There is step free access to the shopping centre from the WestQuay multi-storey car park via automatic doors.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (WestQuay Ground Floor - Menswear). Skip to the next section.

Outside Access (WestQuay Ground Floor - Menswear)

• This information is for the entrance located on the ground floor of WestQuay.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 230cm.

You are on Outside Access (WestQuay First Floor - Womenswear). Skip to the next section.

Outside Access (WestQuay First Floor - Womenswear)

• This information is for the entrance located on the first floor of WestQuay.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 230cm.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Bureau de Change counter, at the food information counter and at the till/counter.
  • There is a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 114cm to 157cm from the floor.
  • There is a button which will condense the screen content.
  • The height of the button is 114cm from the floor.
  • Once condensed the touchscreen heights are 114cm to 137cm from the floor.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the ground floor, ahead as you enter the WestQuay ground floor - Menswear entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 24m from the WestQuay ground floor - Menswear entrance.
  • The height of the Menswear till(s)/counter(s) is/are 91cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 8 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 225cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 28cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 90cm.
• Standard Fitting Room(s) View
  • There is/are 7 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, to the left as you enter the WestQuay ground floor - Menswear entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the ground floor, to the rear of the store as you enter the WestQuay ground floor - Menswear entrance.
  • There is step free access to the Home department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).
  • There is a browse and order hub within the Home department.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the ground floor, to the rear of the store as you enter the WestQuay ground floor - Menswear entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
• Tables and Seating View
  • There is a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 5m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 55cm.
  • The distance between the floor and the highest dining table is 70cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does play background music.
  • WiFi is available in the Café.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs, however they are not located on the shop floor/in a public area.
  • The stairs are located to the left as you enter the WestQuay ground floor - Menswear entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located in the centre of the store as you enter the WestQuay ground floor - Menswear entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the right as you enter the WestQuay ground floor - Menswear entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 32m from the WestQuay ground floor - Menswear entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 140cm.
  • The dimensions of the lift are 195cm x 210cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 80cm and 120cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the first floor, ahead as you enter the WestQuay first floor - Womenswear entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 20m from the WestQuay first floor - Womenswear entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 91cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 14 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 90cm.
• Standard Fitting Room(s) View
  • There is/are 13 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the first floor, to the left as you enter the WestQuay first floor - Womenswear entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Opticians. Skip to the next section.

Opticians

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• Opticians View
  • The opticians is located to the left from the WestQuay First Floor - Womenswear entrance.
  • There is step-free access to the Opticians.
  • There is step-free access throughout the Opticians department.
• Till(s)/Counter(s) View
  • There is step-free access to the till(s)/counter(s).
  • There is a clear accessible route to the till(s)/counter(s).
  • The nearest till(s)/counter(s) is/are approximately 10m from the WestQuay First Floor - Womenswear entrance.
  • The height of the till(s)/counter(s) is/are 93cm.
  • There is not a hearing assistance system available at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Consultation Room(s) View
  • There is/are 3 consultation room(s) available.
  • There is step-free access to the consultation room(s).
  • There is a clear accessible route to the consultation room(s).
  • The room surveyed was; room 2.
  • There is a/are door(s) leading into the consultation room surveyed.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 87cm.
  • There is room for a wheelchair user to manoeuvre (minimum space of 150cm x 150cm).
  • There is a sink in the consultation room.
  • There is a chair available.
  • The chair has not got armrests available on both sides.
  • The consultation room is enclosed with a roof.

You are on M&S Bank / Bureau de Change. Skip to the next section.

M&S Bank / Bureau de Change

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• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the first floor, to the right of the store as you enter the WestQuay first floor - Womenswear entrance.
  • There is step free access to the Bureau de Change.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 28m from the WestQuay first floor - Womenswear entrance.
  • The height of the Bureau de Change counter is 100cm.
  • There is a hearing assistance system at the counter.

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, to the rear of the store as you enter the WestQuay first floor - Womenswear entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 8 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 220cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 90cm.
• Standard Fitting Room(s) View
  • There is/are 7 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the first floor, to the rear of the store as you enter the WestQuay first floor - Womenswear entrance.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the ground floor, to the rear of the store as you enter the WestQuay ground floor - Menswear entrance.
  • There is step free access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 44m from the WestQuay ground floor - Menswear entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens away from you (push).
  • The width of the door opening is 85cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 265cm x 345cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 275cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is not within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 89cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 74cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 55cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 81cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 105cm.
  • There is a hand dryer.
  • The height of the hand dryer is 70cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the ground floor, to the rear of the store as you enter the WestQuay ground floor - Menswear entrance.
  • There is step free access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 40m from the WestQuay ground floor - menswear entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written and 'Not All Disabilities Are Visible' signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 83cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 194cm x 235cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 125cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 108cm and 142cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is not located where it is reachable.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 89cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a wall which acts as a backrest.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 90cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 73cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 40cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 115cm.
  • There is a hand dryer.
  • The height of the hand dryer is 76cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the ground floor, to the rear of the store as you enter the WestQuay ground floor - Menswear entrance.
  • There is step free access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 91cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the ground floor, to the rear of the store as you enter the WestQuay ground floor - Menswear entrance.
• There is step free access into the parent and baby room.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 50m from the WestQuay ground floor - Menswear entrance.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 90cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.