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Marks and Spencer Temple Fortune Simply Food

820-832 Finchley Road, Golders Green, London, NW11 6XL

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Access Guide

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Overview

  • About View
    • The venue is a supermarket.
    • Services and facilities available in the venue include: a bakery, takeway coffee, a flower shop and Click and Collect facilities.
    • There are no toilet facilities.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free access via ramp at the other entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • The alternative entrance is at the rear of the building in the car park. Blue badge bays are located close to this entrance.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a fixed hearing assistance system.
    • Additional equipment which can be borrowed or hired includes: wheelchair attachable trollies.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Parking

  • Car Park View
    • The car park is located to the rear left of the store.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 226cm (width) x 460cm (depth).
    • The hatched/marked zones vary between bays.
    • The nearest designated bay is 15m from the Blue Badge parking entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
    • Free parking is restricted to 1 hour for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Validation is needed for all parking by scanning a receipt at terminals found both sides of the store entrance.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Finchley Road.

Finchley Road Entrance

  • This entrance is located on Finchley Road.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 188cm.
  • The doors have a low colour contrast.

Car Park Entrance

  • This entrance is located at the rear of the store in the car park.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 181cm.
  • The doors have a low colour contrast.

Food Hall

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of main product widths are between 150cm - 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and pillars.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • There is background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: chairs without armrests.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Click and Collect View
    • Customers can obtain online items from the Click and Collect location to the right as you enter via Finchley Road.

Staffed Checkouts

  • The store has standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • The trolley checkout surveyed was the first checkout on the left.
    • Signage is not provided for the trolley checkouts.
    • Signage is not clearly visible.
    • The height of the loading area is 94cm.
    • The height of the packing area is 92cm.
    • The payment machine is moveable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Self-Service Checkouts

  • The self-service checkout area is located ahead as you enter via both entrances.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket shops.
    • The height of the lowered touchscreen display ranges from 110cm to 130cm from the floor.
    • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 95cm.
    • The height of the loading area is 61cm.
    • The height of the packing area is 61cm.
    • The payment machine is moveable.
    • Assistance is available at the lowered self-service touchscreen.
    • The height of the cash payment controls is 77cm.