Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Elephant and Castle.
- The nearest underground tube station/Metro station is Kennington.
- The nearest DLR station is Tower Gateway.
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Parking
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- The store does not have its own car park.
- Standard on street parking is available (within approximately 50m of the store).
Approach
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access
- This information is for the entrance located on Walworth Road.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 120cm (3ft 11in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Order & Collect counter.
- There is a cash machine in the store.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located to the left as you enter the store.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 30m from the entrance.
- The height of the Click and Collect counter is 95cm.
- There is a hearing assistance system at the counter.
Till/Counter
- The till/counter is located to the left as you enter the store.
- There is step free access to the till/counter.
- There is a clear accessible route to the till/counter.
- The till/counter is approximately 30m from the entrance.
- The height of the till/counter is 95cm.
- There is not a hearing assistance system at the till/counter.
Womenswear
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Womenswear
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- Womenswear is located ahead as you enter the store.
- There is step free access to Womenswear.
- There is limited room to manoeuvre within the aisles.
- There is step free access throughout the Womenswear aisle(s).
Menswear
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Menswear
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- Menswear is located to the left as you enter the store.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located in the centre of the store.
- There is step free access to Babywear/Kidswear.
- There is limited room to manoeuvre within the aisles.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Lingerie
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Lingerie
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- Lingerie is located to the right as you enter the store.
- There is step free access to Lingerie.
- There is limited room to manoeuvre within the aisles.
- There is step free access throughout the Lingerie aisle(s).
Beauty
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Beauty
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- The Beauty department is located to the rear left as you enter the store.
- There is step free access to the Beauty department.
- There is limited room to manoeuvre within the aisles.
- There is step free access throughout the Beauty department aisle(s).
Food Hall
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Food Hall
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- The Food Hall is located to the rear of the store as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is not a hearing assistance system at the counter.
- There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
Standard Toilet(s)
- There are no standard toilets in the store.
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.