You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Wheatley Centre Shopping Park Car Park.
  • View information on Wheatley Centre Shopping Park (opens new tab).
  • The nearest train station is Doncaster.
  • This station has step-free access.
  • The nearest bus station is Doncaster Interchange.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas.
  • Doors are held open along circulation routes.
  • Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the rear of the store.
  • The toilet with adaptations has a left hand transfer space.
  • Female and male step-free standard toilet facilities are located at the rear of the store.
• Changing Facilities View
  • Parent and baby changing facilities are located at the rear of the store.
  • The fitting rooms with adaptations are located at the rear of the store.
  • The standard fitting rooms are located at the rear of the store.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located outside the store.
  • The name of the car park is Wheatley Centre Shopping Park Car Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors are permanently held open.
• The width of the opening is 255cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Shop Floor. Skip to the next section.

Shop Floor

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor in the majority of this area.
• Some of the walls have a reflective finish.
• There may be background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Customers can obtain online items from the rear of the store at the click and collect point.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Click & Collect. Skip to the next section.

Click & Collect

• The collection point is located at the rear of the store.
• The distance from the entrance is 50m.
• The most accessible route to the collection point has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the collection point.
• The height of the touchscreen display ranges from 110cm to 170cm from the floor.
• There is a screen shrink option for the touchscreen to make it more accessible.
• When made accessible the height of the touchscreen display ranges from 110cm to 142cm from the floor.
• The touchscreen has the following accessibility aids: a Call for Assistance button.
• A lowered touchscreen is not available.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Services Counter (Returns, Exchanges). Skip to the next section.

Services Counter (Returns, Exchanges)

• The counter is located on the right of the store.
• The distance from the entrance is 60m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The card payment machine is at a height of 93cm.
• The payment machine is moveable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Self Service, Card and Cash). Skip to the next section.

Counter (Self Service, Card and Cash)

• The counter is located on the right of the store.
• The distance from the entrance is 55m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 100cm.
• The payment machine is moveable.
• The height of the touchscreen display ranges from 132cm to 152cm from the floor.
• The touchscreen also has the following accessibility aids: a Call for Assistance button.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-service Counter (Card Only). Skip to the next section.

Self-service Counter (Card Only)

• The counter is located on the right of the store.
• The distance from the entrance is 55m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 87cm.
• The payment machine is moveable.
• The height of the touchscreen display ranges from 115cm to 135cm from the floor.
• The touchscreen also has the following accessibility aids: a Call for Assistance button.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations. Skip to the next section.

Fitting Room with Adaptations

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• Access View
  • The fitting room surveyed is located at the rear of the store and to the left after entering the fitting area.
  • The fitting room surveyed is for any gender.
  • The distance from the entrance is 75m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 96cm.
  • Internally the door has a low colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 220cm (width) x 290cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 110cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located at the rear of the store.
  • The distance from the entrance is 60m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 152cm (width) x 225cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a varying colour contrast.
  • The toilet roll holder is 98cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 88cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Food Hall Entrance. Skip to the next section.

Food Hall Entrance

• This entrance is located on the left after entering the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.

You are on Food Hall. Skip to the next section.

Food Hall

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are over 180cm.
• Some aisles did have obstructions at the time of the survey, these included: product bins, product displays and advertising displays.
• Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding top cabinets and open top cabinets.
• Some flooring is shiny.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Lighting levels were even at the time of the survey, with unshaded light sources.

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• Handheld Scanner Shopping View
  • Scan and Shop is available.
  • The handheld scanners are located on the left after entering the food hall.
  • The handheld scanner holsters range in height from 36cm to 143cm from the floor.
  • Assistance is available to help customers with the handheld scanners.
• Click and Collect View
  • Customers can obtain online items from the rear of the main M&S department.

You are on Bakery & Coffee. Skip to the next section.

Bakery & Coffee

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• Location and Access View
  • Bakery & Coffee is located on the left of the food hall.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located to the left as you approach.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 96cm.
  • The payment machine is moveable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Menu types include: wall-mounted and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system is located at the counter.
  • The hearing assistance system was tested and working at the time of the survey.

You are on Staffed Checkouts - Food Hall. Skip to the next section.

Staffed Checkouts - Food Hall

• The staffed checkout area is located on the right of the food hall.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was at the far right of the store.
  • Signage is not provided for the trolley checkouts.
  • The height of the loading area is 94cm.
  • The height of the packing area is 92cm.
  • The card payment machine is at a height of 96cm.
  • The payment machine is wireless.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a hearing assistance system on the first trolly checkout which is signed and working.

You are on Self-Service Checkouts - Food Hall. Skip to the next section.

Self-Service Checkouts - Food Hall

• The self-service checkout area is located on the right of the food hall.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket, basket and trolley combined and scanner shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was on the right of the food hall.
  • The height of the lowered touchscreen display ranges from 112cm to 134cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 92cm.
  • The height of the loading area is 60cm.
  • The height of the packing area is 60cm.
  • The card payment machine is at a height of 83cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 124cm to 147cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 94cm.
  • The height of the loading area is 97cm.
  • The height of the packing area is 52cm.
  • The height of the cash payment controls range from 124cm to 147cm from the floor.
  • The card payment machine is at a height of 100cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.
• Scanner Touchscreens View
  • The height of the touchscreen display ranges from 130cm to 150cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the cash payment controls range from 130cm to 150cm from the floor.
  • The card payment machine is at a height of 102cm.
  • The payment machine is moveable.
  • Assistance is available at the scanner shop self-serve touchscreens.