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Marks and Spencer Whiteladies Road Bristol Simply Food

40a Whiteladies Road, Bristol, BS8 2AZ

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Clifton Down.
  • Parking View
    • The store does not have its own car park.
    • There is a public car park within approximately 200m of the store.
    • The public parking facilities are located on Alma Road (Clifton Down Shopping Centre Car Park).
    • Standard on street parking is available (within approximately 50m of the store).

Approach

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is stone/concrete tiles and block paving.

Outside Access

  • This information is for the entrance located on Whiteladies Road.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 170cm (5ft 7in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 160cm.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter and at the Order & Collect counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are not available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from the food information counter.
  • *****Click and Collect Touchscreen**** View
    • The self-service Click and Collect tills will be operational in the few weeks following this survey (05/05/2023).

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter the store.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are self service till(s) (Scott tills) in the Food Hall.
    • The height of the high activity till(s) is/are 155cm.
    • The height of the lowered section of the high activity till(s) is 53cm.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • The self service Click and Collect tills will be operational in the weeks following this survey (05/05/2023).
    • The voucher slot is 53cm high on the self service tills, as seen in photograph 11.
    • There are additional self service tills ranging from 95cm to 150cm in height, as seen in photographs 12 and 13.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.