Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Clifton Down.
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Parking
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- The store does not have its own car park.
- There is a public car park within approximately 200m of the store.
- The public parking facilities are located on Alma Road (Clifton Down Shopping Centre Car Park).
- Standard on street parking is available (within approximately 50m of the store).
Approach
- There is step free access on the approach to the store.
- There is a slight slope on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access
- This information is for the entrance located on Whiteladies Road.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 170cm (5ft 7in).
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 160cm.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter and at the Order & Collect counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Click and Collect from the food information counter.
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*****Click and Collect Touchscreen****
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- The self-service Click and Collect tills will be operational in the few weeks following this survey (05/05/2023).
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter the store.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are self service till(s) (Scott tills) in the Food Hall.
- The height of the high activity till(s) is/are 155cm.
- The height of the lowered section of the high activity till(s) is 53cm.
- There is a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
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Comments
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- The self service Click and Collect tills will be operational in the weeks following this survey (05/05/2023).
- The voucher slot is 53cm high on the self service tills, as seen in photograph 11.
- There are additional self service tills ranging from 95cm to 150cm in height, as seen in photographs 12 and 13.
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.