Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Centre Court Car Park.
- View information on Centre Court Car Park (opens new tab).
- The nearest train station is Wimbledon.
- The nearest underground station is Wimbledon.
- The nearest tram stop is Wimbledon.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is 1 other entrance.
- There is step-free level access via lift at the other entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- British Sign Language interpreters can be provided on request.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- There is a public car park located at the far end of the Centre Court Shopping Centre.
- The name of the car park is Centre Court Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Entrance (Centre Court Shopping Centre - Lower Mall)
- This entrance is located on the lower level of the Centre Court Shopping Centre.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There are security barriers at the entrance.
- The maximum width between them is 236cm.
Entrance (Centre Court Shopping Centre - Lift Lobby)
- This entrance is located on the lower mall, opposite the lift and stairs leading to the underground car park.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open away from you.
- The width of the opening is 107cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are fixed barriers at the entrance.
- The maximum width between them is 202cm.
Food Hall
- There is step-free level access throughout.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are over 180cm.
- Some of the aisles are obstructed by product bins and pillars.
- There is a high visual contrast between the shelving and floor in all walkways.
- There is background noise.
- There is product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Customers can obtain online items from the Click & Collect point, behind the checkouts.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Staffed Checkouts
- The staffed checkout area is located directly ahead, at the rear of the store.
- The store has standard trolley checkouts.
- There is step-free level access to the staffed checkout area.
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Trolley Checkouts
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- Signage is not provided for the trolley checkouts.
- Signage is not clearly visible.
- The height of the loading area is 97cm.
- The height of the packing area is 95cm.
- The payment machine is moveable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Self-Service Checkouts
- The self-service checkout area is located directly ahead, as you enter the store.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are available.
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Lowered Touchscreens
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- Lowered self-service touchscreens are available for basket and trolley combined shops.
- The height of the lowered touchscreen display ranges from 105cm to 125cm from the floor.
- The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
- The height of the scanner is 85cm.
- The height of the loading area is 65cm.
- The height of the packing area is 65cm.
- The payment machine is moveable.
- Assistance is available at the lowered self-service touchscreen.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 125cm to 145cm from the floor.
- The touchscreen has the following accessibility aids: a Call for Assistance button.
- The height of the scanner is 110cm.
- The height of the loading area is 65cm.
- The height of the packing area is 65cm.
- The card payment machine is at a height of 104cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
