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Marks and Spencer Wimbledon Simply Food

Centre Court Shopping Centre, 4 Queen's Road, Wimbledon, SW19 8YE

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located at the far end of the Centre Court Shopping Centre.
    • The name of the car park is Centre Court Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Centre Court Shopping Centre - Lower Mall)

  • This entrance is located on the lower level of the Centre Court Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There are security barriers at the entrance.
  • The maximum width between them is 236cm.

Entrance (Centre Court Shopping Centre - Lift Lobby)

  • This entrance is located on the lower mall, opposite the lift and stairs leading to the underground car park.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 107cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are fixed barriers at the entrance.
  • The maximum width between them is 202cm.

Food Hall

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are over 180cm.
  • Some of the aisles are obstructed by product bins and pillars.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Customers can obtain online items from the Click & Collect point, behind the checkouts.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Staffed Checkouts

  • The staffed checkout area is located directly ahead, at the rear of the store.
  • The store has standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • Signage is not provided for the trolley checkouts.
    • Signage is not clearly visible.
    • The height of the loading area is 97cm.
    • The height of the packing area is 95cm.
    • The payment machine is moveable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located directly ahead, as you enter the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are available.
  • Lowered Touchscreens View
    • Lowered self-service touchscreens are available for basket and trolley combined shops.
    • The height of the lowered touchscreen display ranges from 105cm to 125cm from the floor.
    • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 85cm.
    • The height of the loading area is 65cm.
    • The height of the packing area is 65cm.
    • The payment machine is moveable.
    • Assistance is available at the lowered self-service touchscreen.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 125cm to 145cm from the floor.
    • The touchscreen has the following accessibility aids: a Call for Assistance button.
    • The height of the scanner is 110cm.
    • The height of the loading area is 65cm.
    • The height of the packing area is 65cm.
    • The card payment machine is at a height of 104cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.