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Marks and Spencer York

9 Pavement, York, Yorkshire, YO1 8NB

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is York.
  • Parking View
    • The store does not have its own car park.
    • There are no parking facilities available at the store.

Approach (Pavement)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Pavement - Ramped)

  • This information is for the entrance located on Pavement.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located just beyond the entrance.
    • The gradient of the ramp/slope is steep.
    • There is a/are handrail(s) at the ramp/slope.
    • The handrail(s) is/are on both sides going up.
    • The width of the ramp is 125cm.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 125cm (4ft 1in).

Outside Access (Pavement - Stepped)

  • This information is for the entrance located on Pavement.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located in front of the entrance.
    • There is/are 4 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 14cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Entrance Details View
    • The main door(s) open(s) both ways (push and pull).
    • The door(s) is/are double.
    • The width of the door opening is 150cm (4ft 11in).

Approach (Parliament Street)

  • There is step free access on the approach to the store.
  • There is a steep slope on the approach to the store.
  • The surface of the approach is stone/concrete tiles.
  • The approach is uneven due to uneven paving tiles.

Outside Access (Parliament Street)

  • This information is for the entrance located on Parliament Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 140cm (4ft 7in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Lingerie counter and at the Bureau de Change counter.
    • There is a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 88cm to 170cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 115cm from the floor.
    • Once condensed the touchscreen heights are 88cm to 150cm from the floor.
  • Comments View
    • The Click and Collect Collection Point is located on the ground floor, next to the Pavement entrance.

Food Hall

  • Food Hall View
    • The Food Hall is located on the ground floor, ahead as you enter the Parliament Street entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 59cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the left of the store as you enter the Parliament Street entrance.
    • The floors which are accessible by stairs are ground floor, first floor, second floor and third floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is not visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located ahead as you enter the Parliament Street entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are ground floor, first floor, second floor and third floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located to the rear of the store as you enter the Parliament Street entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 35m from the Parliament Street entrance.
    • The floors which are accessible by this lift are ground floor, first floor, second floor and third floor.
    • The lift is a standard lift.
    • The clear door width is 135cm.
    • The dimensions of the lift are 190cm x 210cm.
    • There is not a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 90cm and 110cm.
    • The lift controls have tactile markings.
    • The lift controls have Braille markings.
    • There is an/are additional lift(s) in the store which has/have similar details.
    • The additional lift(s) is/are located to the rear of the store as you enter the Parliament Sreet entrance.

Womenswear (First Floor)

  • Womenswear View
    • Womenswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Womenswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 20m from the lift.
    • The height of the Womenswear till(s)/counter(s) is/are 91cm.
    • The height of the lowered section of the till(s)/counter(s) is 78cm.
    • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
    • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
  • Self-Service Touchscreens View
    • The controls/screen heights for the self-service checkout(s) vary between 105cm and 145cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Accessible Fitting Room(s) View
    • There is/are 7 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 110cm.
    • The dimensions of the accessible fitting room(s) are 135cm x 200cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 25cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 105cm.
  • Standard Fitting Room(s) View
    • There is/are 12 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty (First Floor)

  • Beauty View
    • The Beauty department is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to the Beauty department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).

Lingerie (Second Floor)

  • Lingerie View
    • Lingerie is located on the second floor, ahead as you exit the lift.
    • There is step free access to Lingerie, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Lingerie till(s)/counter(s), via lift.
    • There is a clear accessible route to the Lingerie till(s)/counter(s).
    • The nearest Lingerie till(s)/counter(s) is/are approximately 15m from the lift.
    • The height of the Lingerie till(s)/counter(s) is/are 92cm.
    • The height of the lowered section of the till(s)/counter(s) is 78cm.
    • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
    • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
  • Self-Service Touchscreens View
    • The controls/screen heights for the self-service checkout(s) vary between 90cm and 145cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Accessible Fitting Room(s) View
    • There is/are 15 fitting room(s) in total within Lingerie, 2 of which are accessible fitting rooms.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • The name/number of the accessible fitting room surveyed is 1.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 160cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 110cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 95cm.
    • There is an/are additional accessible fitting room(s) in this area, however details may vary.
  • Standard Fitting Room(s) View
    • There is/are 13 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Babywear/Kidswear (Second Floor)

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the second floor, to the right of the store as you exit the lift.
    • There is step free access to Babywear/Kidswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Home (Second Floor)

  • Home View
    • The Home department is located on the second floor in the rear left corner as you exit the lift.
    • There is step free access to the Home department, via lift.
    • There is limited room to manoeuvre within the aisles.
    • There is step free access throughout the Home department aisle(s).

Menswear (Third Floor)

  • Menswear View
    • Menswear is located on the third floor, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 35m from the lift.
    • The height of the Menswear till(s)/counter(s) is/are 92cm.
    • The height of the lowered section of the till(s)/counter(s) is 78cm.
    • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
    • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
  • Self-Service Touchscreens View
    • The controls/screen heights for the self-service checkout(s) vary between 92cm and 140cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Accessible Fitting Room(s) View
    • There is/are 5 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 110cm.
    • The dimensions of the accessible fitting room(s) are 138cm x 230cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 25cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 95cm.
  • Standard Fitting Room(s) View
    • There is/are 4 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

M&S Bank / Bureau de Change (Third Floor)

  • There is/are 0 TAU (Teller Assist Unit) room(s) in the M&S Bank.
  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located on the third floor, to the left of the store as you exit the lift.
    • There is step free access to the Bureau de Change, via lift.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 16m from the lift.
    • The height of the Bureau de Change counter is 104cm.
    • There is a hearing assistance system at the counter.

Café (M&S Café - Third Floor)

  • Location and Access View
    • The Café is located on the third floor, to the far right of the store as you exit the lift.
    • There is step free access to the Café, via lift.
    • There is a clear accessible route to the Café.
    • There is step free access throughout the Café.
  • Counter View
    • Food and/or drink(s) is/are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • The height of the service counter is 85cm.
  • Tables and Seating View
    • There is a priority table for wheelchair users.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests.
    • The distance between the floor and the lowest dining table is 56cm.
    • The distance between the floor and the highest dining table is 69cm.
    • There is clear manoeuvring space throughout the Café.
  • Menus and Services View
    • The Café has a menu board.
    • Hand held large print menus are available on request.
    • Menus are clearly written.
    • Menus are presented in good contrasting colours.
    • Drinking straws are available.
    • Two handle cups are available on request.
    • The Café does not play background music.
    • WiFi is available in the Café.

Toilet with Adaptations (Third Floor - Left Hand Transfer)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the third floor, to the left of the store as you exit the lift.
    • There is step free access into the accessible toilet, via lift.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 18m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 85cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 150cm x 220cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 81cm.
    • There is a drop down rail on the transfer side.
    • There is not a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 110cm and 150cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is not within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
    • The height of the toilet seat above floor level is 42cm.
    • The toilet has a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 100cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 60cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 105cm.
    • There is a hand dryer.
    • The height of the hand dryer is 85cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
    • There is an/are additional accessible toilet(s) in the store, however details may vary.
    • The additional accessible toilet(s) is/are located on the third floor, to the left of the store as you exit the lift.

Standard Toilet(s) (Third Floor)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the third floor, to the left of the store as you exit the lift.
    • There is step free access via lift, to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard female and male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 91cm.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.