You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Brent Cross.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• Brent Cross link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Hendon.
  • The nearest underground tube station/Metro station is Brent Cross.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does not have tactile paving.

You are on Approach. Skip to the next section.

Approach

• Access into Brent Cross is via double width automatic doors with step free access.
• There is step free access on the approach to the store.
• The surface of the approach is vinyl.

You are on Outside Access (Brent Cross - Ground Floor - Food Hall). Skip to the next section.

Outside Access (Brent Cross - Ground Floor - Food Hall)

• This information is for the entrance located on the ground floor of Brent Cross.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 220cm.

You are on Outside Access (Brent Cross - First Floor - Womenswear). Skip to the next section.

Outside Access (Brent Cross - First Floor - Womenswear)

• This information is for the entrance located on the first floor of Brent Cross.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 220cm.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Womenswear counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
  • There is a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
  • The Click and Collect counter is located on the second floor, to the left of the store as you exit the lift.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Click and Collect counter.
  • The Click and Collect counter is approximately 26m from the lift.
  • The height of the Click and Collect counter is 95cm.
  • There is a hearing assistance system at the counter.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 112cm to 170cm from the floor.
  • There is a button which will condense the screen content.
  • The height of the button is 115cm from the floor.
  • Once condensed the touchscreen heights are 112cm to 150cm from the floor.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you enter the Brent Cross - ground floor - Food Hall entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 94cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • There is a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Café (The Market Place). Skip to the next section.

Café (The Market Place)

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• Location and Access View
  • The Café is located on the ground floor, to the left of the store as you enter the Brent Cross - ground floor - Food Hall entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 90cm.
• Tables and Seating View
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is approximately 2m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 69cm.
  • The distance between the floor and the highest dining table is 101cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in high contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs, however they are not located on the shop floor/in a public area.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located ahead and to the rear of the store as you enter the Brent Cross - ground floor - food Hall entrance.
  • The escalator(s) in the store only go up.
  • The floors which are accessible by escalators are ground floor, first floor and second floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lift is clearly visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located ahead and to the left as you enter the Brent Cross - ground floor - food hall entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 37m from the Brent Cross - ground floor - Food Hall entrance.
  • The floors which are accessible by this lift are ground floor, first floor and second floor.
  • The lift is a standard lift.
  • The clear door width is 135cm.
  • The dimensions of the lift are 195cm x 225cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 74cm and 110cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the first floor, ahead as you enter the Brent Cross - first floor - Womenswear entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 37m from the Brent Cross - first floor - Womenswear entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 95cm.
  • The height of the lowered section of the till(s)/counter(s) is 80cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 21 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 104cm.
  • The dimensions of the accessible fitting room(s) are 205cm x 225cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 105cm and 142cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 20 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, to the left of the store as you enter the Brent Cross - first floor - Womenswear entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 11 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 220cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 87cm.
• Standard Fitting Room(s) View
  • There is/are 10 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the first floor, to the left of the store as you enter the Brent Cross - first floor - Womenswear entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on M&S Bank / Bureau de Change. Skip to the next section.

M&S Bank / Bureau de Change

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• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the first floor, to the rear of the store as you enter the Brent Cross - first floor - Womenswear entrance.
  • There is step free access to the Bureau de Change.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 42m from the Brent Cross - first floor - Womenswear entrance.
  • The height of the Bureau de Change counter is 102cm.
  • There is a hearing assistance system at the counter.

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the second floor, ahead as you exit the lift.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the second floor, to the left of the store as you exit the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s), via lift.
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 30m from the lift.
  • The height of the Menswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
• Accessible Fitting Room(s) View
  • There is/are 7 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 150cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 40cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 95cm.
• Standard Fitting Room(s) View
  • There is/are 6 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.