You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Crystal Peaks Shopping Mall & Retail Park.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• Crystal Peaks Shopping Mall & Retail Park link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Woodhouse.
  • The nearest tram station is Beighton - Drake House Lane.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does not have tactile paving.

You are on Approach (Womenswear). Skip to the next section.

Approach (Womenswear)

• There is step free access on the approach to the store.
• There is/are 5 unmarked step(s) on the approach to the store.
• The height of the step(s) is/are 15cm.
• There is a/are handrail(s) available on the right going up.
• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Womenswear). Skip to the next section.

Outside Access (Womenswear)

• This information is for the entrance located in the Blue car park, leading into Womenswear.
• There is step free access at this entrance.

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• Entrance Details View
  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 159cm (5ft 3in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 163cm (5ft 4in).

You are on Approach (Food Hall). Skip to the next section.

Approach (Food Hall)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Food Hall). Skip to the next section.

Outside Access (Food Hall)

• This information is for the entrance located in the Red car park, leading to the food hall.
• There is step free access at this entrance.

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• Entrance Details View
  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 159cm (5ft 3in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 160cm (5ft 3in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Womenswear counter, at the food information counter and at the till/counter.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 110cm to 170cm from the floor.
  • There is a button which will condense the screen content.
  • The height of the button is 100cm from the floor.
  • Once condensed the touchscreen heights are 110cm to 135cm from the floor.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located ahead as you enter the Womenswear entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
  • There is a browse and order hub within Womenswear.
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 18m from the Womenswear entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 90cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 105cm and 138cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The height of the counter at the lowered till is 75cm. There is a clear knee recess at the lowered till.
• Accessible Fitting Room(s) View
  • There is/are 7 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 99cm.
  • The dimensions of the accessible fitting room(s) are 202cm x 222cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 31cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 108cm and 146cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 90cm.
• Standard Fitting Room(s) View
  • There is/are 6 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located in the centre of the store as you enter the Womenswear entrance, between the Womenswear department and the food hall.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located in the centre of the store as you enter the Womenswear entrance, between Womenswear and the food hall.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located to the rear of the store as you enter the Womenswear entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).
• Comments View
  • There is an accessible Scott till available.
  • The guard around the basket platform has been removed for ease of access, it has a moveable scanning gun and card payment machine.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs, however they are not located on the shop floor/in a public area.
  • The stairs are located to the rear right of the store as you the Womenswear entrance, in the food hall.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located in the centre of the store as you enter the Womenswear entrance, in the centre of Womenswear.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lift is clearly visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located in the centre of the store as you enter the Womenswear entrance, just beyond the Womenswear counter.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 28m from the Womenswear entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 109cm.
  • The dimensions of the lift are 207cm x 159cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 101cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.
• Comments View
  • There are bollards at the foot of the escalator when going up.
  • There are bollards at the head of the escalator when going down.

You are on Till/Counter (First Floor). Skip to the next section.

Till/Counter (First Floor)

• The till/counter is located on the first floor, to the right as you exit the lift, at the front of Babywear/Kidswear.
• There is step free access to the till/counter, via lift.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 11m from the lift.
• The height of the till/counter is 91cm.
• There is a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, ahead as you exit the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 2m from the menswear fitting room entrance.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 138cm and 151cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • The height of the counter at the self service touchscreen is 93cm.
• Accessible Fitting Room(s) View
  • There is/are 3 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 99cm.
  • The dimensions of the accessible fitting room(s) are 201cm x 222cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 31cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 103cm and 144cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 94cm.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the first floor, to the right of the store as you exit the lift.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the first floor, to the rear left of the store as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 86cm.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 44cm.
  • The distance between the floor and the highest dining table is 72cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the rear left of the store as you exit the lift, next to the M&S Café.
• There is step free access into the parent and baby room, via lift.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 22m from the lift.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 91cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 82cm.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is an/are additional parent and baby room(s) in the store which has/have similar details.
• The additional parent and baby room(s) is/are located on the first floor, to the rear left of the store as you exit the lift, next to the M&S Café.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear left of the store as you exit the lift, next to the M&S Café.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 23m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 83cm.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 144cm x 209cm.
  • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
  • There is not a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 78cm.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are not disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 180cm and 99cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 80cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 97cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 53cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 80cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store, however details may vary.
  • The additional accessible toilet(s) is/are located on the first floor, to the rear left of the store as you exit the lift, next to the M&S Café.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear left of the store as you exit the lift, next to the M&S Café.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 23m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 83cm.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 144cm x 209cm.
  • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
  • There is not a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are not disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 180cm and 99cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 80cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 97cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 53cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 80cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store, however details may vary.
  • The additional accessible toilet(s) is/are located on the first floor, to the rear left of the store as you exit the lift, next to the M&S Café.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the rear left of the store as you exit the lift, next to the M&S Café.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 91cm.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.