You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

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• Comments View
  • This store has a Sensory Hour during the first hour they are open on a Sunday morning, every Sunday.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Outside Access (Regent Street). Skip to the next section.

Outside Access (Regent Street)

• This information is for the entrance located at the intersection between Regent Street, Strand Street and Duke Street.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located between the first and second entrance doors.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 132cm (4ft 4in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are single.
  • The width of the door opening is 134cm (4ft 5in).

You are on Approach (Drumgold Street). Skip to the next section.

Approach (Drumgold Street)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles and block paving.

You are on Outside Access (Drumgold Street). Skip to the next section.

Outside Access (Drumgold Street)

• This information is for the entrance located on Drumgold Street.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 146cm (4ft 9in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 150cm (4ft 11in).

You are on Approach (Market Street). Skip to the next section.

Approach (Market Street)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is tarmac.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Market Street). Skip to the next section.

Outside Access (Market Street)

• This information is for the entrance located on Market Street.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is steep.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 132cm (4ft 4in).

You are on Approach (Drumgold Street Car Park - Level 1). Skip to the next section.

Approach (Drumgold Street Car Park - Level 1)

• There is step free access on the approach to the store.
• The surface of the approach is tarmac.

You are on Outside Access (Drumgold Street Car Park - Level 1). Skip to the next section.

Outside Access (Drumgold Street Car Park - Level 1)

• This information is for the entrance located on level 1 of Drumgold Street Car Park.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is steep.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The width of the ramp is 108cm.
  • The ramp/slope does overcome the step(s).
• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 3 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 128cm (4ft 2in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are portable hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Home desk/counter, at the food information counter and at the Order & Collect counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is an Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 110cm to 170cm from the floor.
  • Once condensed the touchscreen heights are 110cm to 144cm from the floor.
  • The machines are located on the ground floor, next to the womenswear fitting rooms.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the ground floor, ahead as you enter the Drumgold Street entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 18m from the Drumgold Street entrance.
  • The height of the Menswear till(s)/counter(s) is/are 96cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 5 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 104cm and 142cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 44cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 4 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Drumgold Street entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 8m from the Drumgold Street entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 9 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 156cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 102cm and 160cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 120cm.
• Standard Fitting Room(s) View
  • There is/are 8 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • There are two additional fitting rooms in this area for the Lingerie department.

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the ground floor, to the right of the store as you enter the Drumgold Street entrance.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the ground floor, to the left of the store as you enter the Drumgold Street entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, to the right of the store as you enter the Drumgold Street entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the ground floor, to the rear right of the store as you enter the Drumgold Street entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Lingerie till(s)/counter(s).
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 32m from the Drumgold Street entrance.
  • The height of the Lingerie till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • The two standard changing rooms form part of the larger womenswear fitting rooms area. The womenswear accessible fitting room can be used on request.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located to the rear of the store as you enter the Drumgold Street entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located to the rear of the store as you enter the Drumgold Street entrance.
  • The escalator(s) in the store only go up.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is not visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the right of the store as you enter the Drumgold Street entrance, in the Menswear department.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 14m from the Drumgold Street entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 140cm.
  • The dimensions of the lift are 192cm x 220cm.
  • There is not a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 103cm and 118cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor, ahead as you exit the lift.
  • There is step free access to the Home department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Home department till(s)/counter(s), via lift.
  • There is a clear accessible route to the Home department till(s)/counter(s).
  • The nearest Home department till(s)/counter(s) is/are approximately 8m from the lift.
  • The height of the Home department till(s)/counter(s) is/are 95cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the first floor, to the rear of the store as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 89cm.
  • The height of the lowered section of the service counter is 70cm.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 70cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the building.
• Standard toilets are available within the building.
• Baby changing facilities are available within the building.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.