Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Kensington Arcade.
- The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Kensington Olympia.
- The nearest underground tube station/Metro station is High Street Kensington Olympia.
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Parking
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- The store does not have its own car park.
- There are no parking facilities available at the store.
Approach (Kensington High Street)
- There is step free access on the approach to the store.
- The surface of the approach is concrete.
Outside Access (Kensington High Street - Womenswear)
- This information is for the entrance located on Kensington High Street.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located at the entrance.
- There is a slope with a very easy incline.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 158cm (5ft 2in).
Outside Access (Kensington High Street - Food Hall)
- This information is for the entrance located on Kensington High Street.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 15+ step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- The main door(s) open(s) towards you (pull).
- The door(s) is/are double.
- The width of the door opening is 98cm (3ft 3in).
- There is a second set of doors at this entrance.
- The second set of doors open towards you (pull).
- The width of the door opening is 152cm (4ft 12in).
Approach (Kensington Arcade)
- Access into Kensington Arcade is step free with no doors.
- There is step free access on the approach to the store.
- The surface of the approach is tiled.
Outside Access (Kensington Arcade - Womenswear)
- This information is for the entrance located in Kensington Arcade.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 155cm (5ft 1in).
Outside Access (Kensington Arcade - Food to Go)
- This information is for the entrance located in Kensington Arcade, to the right of the main store entrance.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Menswear counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
- There is a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the ground floor, to the rear left of the store as you enter the Kensington High Street - Entrance.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 55m from the Kensington High Street Womenswear - Entrance.
- The height of the Click and Collect counter is 96cm.
- There is a hearing assistance system at the counter.
Café (Food to Go)
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Location and Access
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- The Café is located ahead as you enter the Kensington Arcade - Food to go entrance.
- There is step free access to the Café.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 84cm.
- There is not a clear knee recess beneath the lowered section of the counter.
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Tables and Seating
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- There is not a priority table for wheelchair users.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 4m from the Café entrance/opening.
- The distance between the floor and the dining tables is 70cm.
- There is clear manoeuvring space to the outer tables and chairs.
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Menus and Services
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- Menus are available on the wall.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does play background music.
- WiFi is available in the Café.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the Kensington High Street - Womenswear entrance and on the first floor, ahead as you exit the lift.
- There is step free access to Womenswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
- There is a browse and order hub within Womenswear.
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 30m from the Kensington High Street - Womenswear entrance.
- The height of the Womenswear till(s)/counter(s) is/are 95cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 17 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- The name/number of the accessible fitting room surveyed is 2.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 201cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 159cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is an assistance bell, but it was not functional at the time of the survey.
- The height of the assistance bell from the floor is 120cm.
- There is an/are additional accessible fitting room(s) in this area which has/have similar details.
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Standard Fitting Room(s)
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- There is/are 15 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Other Floors
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Stairs
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- There are stairs for public use.
- The stairs are located to the left of the store as you enter the Kensington High Street - Womenswear entrance.
- The floors which are accessible by stairs are lower ground, ground floor and first floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is not visible from the stairs.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located to the right of the store as you enter the Kensington High Street - Womenswear entrance.
- The escalator(s) in the store go both up and down.
- The floors which are accessible by escalators are lower ground floor, ground floor, first floor and second floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is not visible from the escalator(s).
- There is an/are additional escalator(s) in the store which has/have similar details.
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Lift
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- There is a lift for public use.
- The lift is located in the centre of the store as you enter the Kensington High Street - Womenswear entrance, to the left of the Womenswear department.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 40m from the Kensington High Street - Womenswear entrance.
- The floors which are accessible by this lift are lower ground floor, ground floor, first floor and second floor.
- The lift is a standard lift.
- The clear door width is 130cm.
- The dimensions of the lift are 220cm x 255cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are between 90cm and 110cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
- There is an/are additional lift(s) in the store, however details may vary.
- The additional lift(s) is/are located in the centre of the store as you enter the Kensington High Street - Womenswear entrance, to the left of the Womenswear department.
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Comments
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- There is another smaller lift with dimensions of 100cm x 140cm.
- This lift does not go to the second floor.
Food Hall
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Food Hall
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- The Food Hall is located on the lower ground floor, ahead as you exit the lift.
- There is step free access to the Food Hall, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter, via lift.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 96cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
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Comments
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- The order and collect counter is located near to the tills on the lower ground floor.
Café (The Market Place)
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Location and Access
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- The Café is located on the lower ground floor, to the right of the store as you exit the lift.
- There is step free access to the Café, via lift.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 90cm.
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Tables and Seating
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- There is not a priority table for wheelchair users.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- All chairs have armrests.
- The nearest table is approximately 2m from the Café entrance/opening.
- The distance between the floor and the dining tables is 70cm.
- There is clear manoeuvring space to the outer tables and chairs.
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Menus and Services
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- Menus are available on the wall.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does not play background music.
- WiFi is available in the Café.
Till/Counter (First Floor)
- The till/counter is located on the first floor, to the far side of the store as you exit the lift, in the Home department.
- There is step free access to the till/counter, via lift.
- There is a clear accessible route to the till/counter.
- The till/counter is approximately 20m from the lift.
- The height of the till/counter is 95cm.
- There is not a hearing assistance system at the till/counter.
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
Home
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Home
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- The Home department is located on the first floor, the far side of the store as you exit the lift.
- There is step free access to the Home department, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
Beauty
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Beauty
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- The Beauty department is located on the first floor, to the left of the store as you exit the lift.
- There is step free access to the Beauty department, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the first floor, ahead as you exit the lift.
- There is step free access to Babywear/Kidswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
- There is a/are ramp(s) and step(s) within the Babywear/Kidswear aisle(s).
- There is a browse and order hub within Babywear/Kidswear.
Ramp(s) or Slope(s) (First Floor - Lingerie/Kidswear)
- There is a/are slight ramp(s)/slope(s) to access the Lingerie department and a small area of Kidswear.
- The ramp(s)/slope(s) is/are located on the first floor, to the left of the store as you exit the lift, next to the escalators.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The minimum width of the ramp is 135cm.
- The ramp/slope does overcome the step(s).
Step(s) (First Floor - Lingerie/Kidswear)
- There is/are 3 step(s) to access the Lingerie department and a small area of Kidswear.
- The step(s) is/are located on the first floor, to the left of the store as you exit the lift, next to the escalators.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 14cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are in the centre going up.
Lingerie
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Lingerie
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- Lingerie is located on the first floor, to the left of the store as you exit the lift.
- There is ramped/sloped or stepped access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Till(s)/Counter(s)
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- There is ramped/sloped or stepped access to the Lingerie till(s)/counter(s).
- There is a clear accessible route to the Lingerie till(s)/counter(s).
- The nearest Lingerie till(s)/counter(s) is/are approximately 20m from the lift.
- The height of the Lingerie till(s)/counter(s) is/are 95cm.
- There is not a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 10 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is ramped/sloped or stepped access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 156cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 32cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
- There is an emergency alarm, but it was not functional at the time of the survey.
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is an assistance bell, but it was not functional at the time of the survey.
- The height of the assistance bell from the floor is 95cm.
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Standard Fitting Room(s)
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- There is/are 9 standard fitting room(s) within Lingerie.
- There is ramped/sloped or stepped access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Menswear
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Menswear
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- Menswear is located on the second floor, ahead as you exit the lift.
- There is step free access to Menswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 12m from the lift.
- The height of the Menswear till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 8 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 158cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 32cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 99cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 94cm.
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Standard Fitting Room(s)
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- There is/are 7 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
M&S Bank / Bureau de Change
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Bureau de Change
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- There is a Bureau de Change service in the store.
- The Bureau de Change is located on the second floor, to the far left of the store as you exit the lift.
- There is step free access to the Bureau de Change, via lift.
- There is a clear accessible route to the Bureau de Change.
- The Bureau de Change is approximately 20m from the lift.
- The height of the Bureau de Change counter is 100cm.
- There is a hearing assistance system at the counter.
Toilet with Adaptations (Left Hand Transfer)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
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- The accessible toilet is unisex.
- The accessible toilet is located on the second floor, to the far left of the store as you exit the lift.
- There is step free access into the accessible toilet, via lift.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 20m from the lift.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 90cm.
- The door is locked by a locking handle.
- The dimensions of the accessible toilet are 175cm x 195cm.
- There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 109cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 167cm from the floor.
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Position of Fixtures in the Accessible Toilet
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- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on the right.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 65cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 98cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 67cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 58cm.
- There is a soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The height of the soap dispenser is 82cm.
- There is a towel dispenser.
- The towel dispenser can be reached when seated on the toilet.
- The height of the towel dispenser is 132cm.
- There is not a hand dryer.
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Colour Contrast in the Accessible Toilet
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- There is not a colour contrast between the external door and wall.
- There is not a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
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Baby Change Facilities
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- Baby changing facilities are located within the accessible toilet.
- The height of the baby change table/bench once extended and in use is 107cm.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located on the second floor, to the far left of the store as you exit the lift.
- There is step free access via lift, to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Baby Change Facilities
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- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 120cm.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.