You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Marks and Spencer Kingston 69 Clarence Street link (new tab) - click here

You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Eden Walk.
• The details within this access guide relate to the Marks and Spencer store and not the shopping area.
• Eden Walk link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Kingston.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.

You are on Approach (Clarence Street). Skip to the next section.

Approach (Clarence Street)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles and block paving.

You are on Outside Access (Clarence Street). Skip to the next section.

Outside Access (Clarence Street)

• This information is for the entrance located on Clarence Street.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 126cm (4ft 2in).

You are on Approach (Eden Walk). Skip to the next section.

Approach (Eden Walk)

• There is step free access on the approach to the store.
• The surface of the approach is block paving.

You are on Outside Access (Eden Walk). Skip to the next section.

Outside Access (Eden Walk)

• This information is for the entrance located in Eden Walk.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The ramp/slope does overcome the step(s).
• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 4 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 130cm (4ft 3in).

You are on Approach (Eden Walk Multi-Storey Car Park - Menswear). Skip to the next section.

Approach (Eden Walk Multi-Storey Car Park - Menswear)

• There is step free access on the approach to the store.
• The surface of the approach is tarmac, which is uneven in places.

You are on Outside Access (Eden Walk Multi-Storey Car Park - Menswear). Skip to the next section.

Outside Access (Eden Walk Multi-Storey Car Park - Menswear)

• This information is for the entrance located on the second floor of the multi-storey car park.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • There is a/are handrail(s) at the step(s).
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 115cm (3ft 9in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
  • The Click and Collect counter is located on the ground floor, to the right of the store as you enter the Clarence Street entrance.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Click and Collect counter.
  • The Click and Collect counter is approximately 60m from the Clarence Street entrance.
  • The height of the Click and Collect counter is 91cm.
  • There is a hearing assistance system at the counter.

You are on Womenswear (Ground Floor). Skip to the next section.

Womenswear (Ground Floor)

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Clarence Street entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 20m from the Clarence Street entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 90cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 112cm and 135cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Accessible Fitting Room(s) View
  • There is/are 21 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 21.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 106cm.
  • The dimensions of the accessible fitting room(s) are 235cm x 232cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 108cm and 162cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 96cm.
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • There is/are 19 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Food Hall (Ground Floor). Skip to the next section.

Food Hall (Ground Floor)

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• Food Hall View
  • The Food Hall is located on the ground floor, to the rear of the store as you enter the Clarence Street entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located to the left of the store as you enter the Clarence Street entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located to the left of the store as you enter the Clarence Street entrance.
  • The escalator(s) in the store only go up.
  • The floors which are accessible by escalators are ground floor, first floor, upper first floor and second floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • There is a bollard at the foot of the escalator.
  • Clear signage for the lift is visible from the escalator(s).
  • There is an/are additional escalator(s) in the store, however details may vary.
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear left of the store as you enter the Clarence Street entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 90m from the Clarence Street entrance.
  • The floors which are accessible by this lift are ground floor, first floor, upper first floor and second floor.
  • The lift is a standard lift.
  • The clear door width is 139cm.
  • The dimensions of the lift are 187cm x 214cm.
  • There is not a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 114cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.
  • There is an/are additional lift(s) in the store, however details may vary.
  • The additional lift(s) is/are located to the left of the store as you enter the Clarence Street entrance.

You are on Lift (Lift 1). Skip to the next section.

Lift (Lift 1)

• There is a standard lift to access Ground Floor - First Floor - Second Floor.
• The lift is located to the rear side of the Food Hall.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 45m from the Clarence Street entrance.
• The clear door width is 87cm.
• The dimensions of the lift are 128cm x 135cm.
• There is a mirror to aid reversing out the lift.
• There are not separate entry and exit doors in the lift.
• The lift has a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does not have a hearing assistance alarm system.
• The height of the lift controls are between 85cm and 105cm.
• The lift controls have tactile markings.
• The lift controls do not have Braille markings.
• There is an/are additional lift(s) in the store, however details may vary.
• The additional lift(s) is/are located on the left side of the Food Hall.

You are on Lift (Lift 2). Skip to the next section.

Lift (Lift 2)

• There is a standard lift to access Ground Floor - First Floor.
• The lift is located on the left side of the Food Hall.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 50m from the Clarence Street entrance.
• The clear door width is 98cm.
• The dimensions of the lift are 145cm x 174cm.
• There is not a mirror to aid reversing out the lift.
• There are separate entry and exit doors in the lift.
• The lift has a visual floor indicator.
• The lift does not have an audible announcer.
• The lift has a hearing assistance alarm system.
• The height of the lift controls are between 97cm and 102cm.
• The lift controls have tactile markings.
• The lift controls have Braille markings.
• There is an/are additional lift(s) in the store, however details may vary.
• The additional lift(s) is/are located to the rear side of the Food Hall.

You are on Lift (Lift 3). Skip to the next section.

Lift (Lift 3)

You are on Lift (Lift 7). Skip to the next section.

Lift (Lift 7)

You are on Lingerie (Lower First Floor). Skip to the next section.

Lingerie (Lower First Floor)

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• Lingerie View
  • Lingerie is located on the first floor, ahead as you exit the lift.
  • There is step free access to Lingerie, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Lingerie till(s)/counter(s), via lift.
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 20m from the lift.
  • The height of the Lingerie till(s)/counter(s) is/are 90cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 26 fitting room(s) in total within Lingerie, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 1.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 101cm.
  • The dimensions of the accessible fitting room(s) are 203cm x 156cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 98cm and 176cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 45cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 96cm.
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • There is/are 24 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Beauty (Lower First Floor). Skip to the next section.

Beauty (Lower First Floor)

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• Beauty View
  • The Beauty department is located on the first floor, ahead as you exit the lift.
  • There is step free access to the Beauty department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Home (Lower First Floor). Skip to the next section.

Home (Lower First Floor)

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• Home View
  • The Home department is located on the Lower First Floor, immediately beyond the escalators.
  • There is step free access to the Home department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).

You are on Café (Lower First Floor). Skip to the next section.

Café (Lower First Floor)

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• Location and Access View
  • The Café is located on the lower first floor, on the rear side of the Home section.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 74cm.
  • The height of the tray counter/rail is 74cm.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 14m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 70cm.
  • The distance between the floor and the highest dining table is 74cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in high contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Ramp(s) or Slope(s) (Upper First Floor - Womenswear and Refunds and Exchange). Skip to the next section.

Ramp(s) or Slope(s) (Upper First Floor - Womenswear and Refunds and Exchange)

• There is a/are slight ramp(s)/slope(s) to access the upper first floor Womenswear department and Refunds and Exchange.
• The ramp(s)/slope(s) is/are located on the first floor, in the centre of the store as you exit the lift.
• There is a/are handrail(s) at the ramp/slope.
• The handrail(s) is/are on both sides going up.
• The ramp/slope does overcome the step(s).

You are on Step(s) (Upper First Floor - Womenswear and Refunds and Exchange). Skip to the next section.

Step(s) (Upper First Floor - Womenswear and Refunds and Exchange)

• There is/are 7 step(s) to access the upper first floor Womenswear department and Refunds and Exchange.
• The step(s) is/are located on the first floor, in the centre of the store as you exit the lift.
• The step(s) is/are clearly marked.
• The height of the step(s) is/are 17cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides going up.

You are on Babywear/Kidswear (Upper First Floor). Skip to the next section.

Babywear/Kidswear (Upper First Floor)

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the Upper First Floor, immediately beyond the steps between the Lower First Floor and Upper First Floor.
  • There is ramped/sloped or stepped access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Babywear/Kidswear till(s)/counter(s).
  • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
  • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 35m from the lift.
  • The height of the Babywear/Kidswear till(s)/counter(s) is/are 91cm.
  • The height of the lowered section of the till(s)/counter(s) is 78cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 94cm and 104cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Womenswear (Upper First Floor). Skip to the next section.

Womenswear (Upper First Floor)

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• Womenswear View
  • Womenswear is located on the upper first floor, ahead as you exit the lift.
  • There is step free access to Womenswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s), via lift.
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 30m from the lift.
  • The height of the Womenswear till(s)/counter(s) is/are 90cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Menswear (Second Floor). Skip to the next section.

Menswear (Second Floor)

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• Menswear View
  • Menswear is located on the second floor, to the right of the store as you exit the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
  • There is a browse and order hub within Menswear.
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s), via lift.
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 25m from the lift 7.
  • The height of the Menswear till(s)/counter(s) is/are 91cm.
  • The height of the lowered section of the till(s)/counter(s) is 78cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 15 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 199cm x 156cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 101cm and 154cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 96cm.
• Standard Fitting Room(s) View
  • There is/are 14 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on M&S Bank / Bureau de Change (Second Floor). Skip to the next section.

M&S Bank / Bureau de Change (Second Floor)

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• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the second floor, to the right of the store as you exit the lift.
  • There is step free access to the Bureau de Change, via lift.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 10m from the lift.
  • The height of the Bureau de Change counter is 99cm.
  • There is a hearing assistance system at the counter.

You are on Opticians (Second Floor). Skip to the next section.

Opticians (Second Floor)

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• Opticians View
  • The opticians is located on the second floor, opposite the Menswear section.
  • There is step-free access to the Opticians.
  • There is step-free access throughout the Opticians department.
• Till(s)/Counter(s) View
  • There is step-free access to the till(s)/counter(s).
  • There is a clear accessible route to the till(s)/counter(s).
  • The nearest till(s)/counter(s) is/are approximately 22m from the Lift no.7.
  • The height of the till(s)/counter(s) is/are 92cm.
  • The height of the lowered section of the till(s)/counter(s) is 81cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • There is not a hearing assistance system available at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• Consultation Room(s) View
  • There is/are 4 consultation room(s) available.
  • There is step-free access to the consultation room(s).
  • There is a clear accessible route to the consultation room(s).
  • The room surveyed was; Consultation Room 3.
  • There is not a/are not door(s) leading into the consultation room surveyed.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 92cm.
  • There is room for a wheelchair user to manoeuvre (minimum space of 150cm x 150cm).
  • There is a sink in the consultation room.
  • There is a chair available.
  • The chair has not got armrests available on both sides.
  • The consultation room is enclosed with a roof.

You are on Toilet with Adaptations (M&S Café - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (M&S Café - Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, within M&S Café.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 8m from the M&S Café entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is required for the accessible toilet.
  • The key is a RADAR key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 86cm.
  • The door is locked by a locking handle.
  • The dimensions of the accessible toilet are 162cm x 240cm.
  • There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 106cm and 140cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 67cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 108cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 73cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 51cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached when seated on the toilet.
  • The height of the towel dispenser is 97cm.
  • There is a hand dryer.
  • The height of the hand dryer is 70cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store, however details may vary.
  • The additional accessible toilet(s) is/are located on the second floor.

You are on Toilet with Adaptations (Second Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Second Floor - Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the second floor, ahead as you enter the Eden Walk Multi-Storey Car Park - Menswear entrance.
  • There is step free access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 33m from the Eden Walk Multi-Storey Car Park - Menswear entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 85cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 152cm x 200cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 69cm from the floor.
  • The height of the toilet seat above floor level is 45cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 90cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 30cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached when seated on the toilet.
  • The height of the towel dispenser is 100cm.
  • There is a hand dryer.
  • The height of the hand dryer is 89cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store, however details may vary.
  • The additional accessible toilet(s) is/are located on the first floor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the second floor, ahead as you enter the Eden Walk Multi-Storey Car Park - Menswear entrance.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the second floor, ahead as you enter the Eden Walk Multi-Storey Car Park - Menswear entrance.
• There is step free access into the parent and baby room, via lift.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 30m from the Eden Walk Multi-Storey Car Park - Menswear entrance.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 91cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 83cm.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.