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Marks and Spencer Kingston 26 Clarence Street

26 Clarence Street, Eden Walk, Kingston-upon-Thames, Surrey, KT1 1NU

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
  • M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
  • Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
  • A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
  • Toilet facilities have closed due to Covid-19. If you need access to the toilet urgently, please speak to a colleague.
  • Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

Related Access Guides

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Kingston.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are available.

Approach (Clarence Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles and block paving.

Outside Access (Clarence Street)

  • This information is for the entrance located on Clarence Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 126cm (4ft 2in).

Approach (Eden Walk)

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving.

Outside Access (Eden Walk)

  • This information is for the entrance located in Eden Walk.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • There is a/are handrail(s) at the ramp/slope.
    • The handrail(s) is/are on both sides going up.
    • The ramp/slope does overcome the step(s).
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 4 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 130cm (4ft 3in).

Approach (Eden Walk Multi-Storey Car Park - Menswear)

  • There is step free access on the approach to the store.
  • The surface of the approach is tarmac, which is uneven in places.

Outside Access (Eden Walk Multi-Storey Car Park - Menswear)

  • This information is for the entrance located on the second floor of the multi-storey car park.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • There is a/are handrail(s) at the step(s).
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 115cm (3ft 9in).

Approach (Eden Walk Multi-Storey Car Park - Lift)

  • There is step free access on the approach to the store.
  • The surface of the approach is tarmac.

Lift (Eden Walk Multi-Storey Car Park Entrance)

  • There is a standard lift to access the store.
  • The lift is located on the second floor of the multi-storey car park.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The clear door width is 130cm.
  • The dimensions of the lift are 187cm x 214cm.
  • There is not a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 114cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
    • There is a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the ground floor, to the right of the store as you enter the Clarence Street entrance.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 60m from the Clarence Street entrance.
    • The height of the Order and Collect counter is 91cm.
    • There is a hearing assistance system at the counter.

Womenswear (Ground Floor)

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Clarence Street entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 20m from the Clarence Street entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 90cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 21 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • The name/number of the accessible fitting room surveyed is 21.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 106cm.
    • The dimensions of the accessible fitting room(s) are 235cm x 232cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 108cm and 162cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 96cm.
    • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
  • Standard Fitting Room(s) View
    • There is/are 19 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Food Hall

  • Food Hall View
    • The Food Hall is located on the ground floor, to the rear of the store as you enter the Clarence Street entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the left of the store as you enter the Clarence Street entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located to the left of the store as you enter the Clarence Street entrance.
    • The escalator(s) in the store only go up.
    • The floors which are accessible by escalators are ground floor, first floor, upper first floor and second floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • There is a bollard at the foot of the escalator.
    • Clear signage for the lift is visible from the escalator(s).
    • There is an/are additional escalator(s) in the store, however details may vary.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the rear left of the store as you enter the Clarence Street entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 90m from the Clarence Street entrance.
    • The floors which are accessible by this lift are ground floor, first floor, upper first floor and second floor.
    • The lift is a standard lift.
    • The clear door width is 139cm.
    • The dimensions of the lift are 187cm x 214cm.
    • There is not a mirror to aid reversing out the lift.
    • There are separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift does not have an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 90cm and 114cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.
    • There is an/are additional lift(s) in the store, however details may vary.
    • The additional lift(s) is/are located to the left of the store as you enter the Clarence Street entrance.

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, ahead as you exit the lift.
    • There is step free access to Lingerie, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Lingerie till(s)/counter(s), via lift.
    • There is a clear accessible route to the Lingerie till(s)/counter(s).
    • The nearest Lingerie till(s)/counter(s) is/are approximately 20m from the lift.
    • The height of the Lingerie till(s)/counter(s) is/are 90cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 26 fitting room(s) in total within Lingerie, 2 of which are accessible fitting rooms.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • The name/number of the accessible fitting room surveyed is 1.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 101cm.
    • The dimensions of the accessible fitting room(s) are 203cm x 156cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 98cm and 176cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 96cm.
    • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
  • Standard Fitting Room(s) View
    • There is/are 24 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty

  • Beauty View
    • The Beauty department is located on the first floor, ahead as you exit the lift.
    • There is step free access to the Beauty department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).

Ramp(s) or Slope(s) (Upper First Floor - Womenswear and Refunds and Exchange)

  • There is a/are slight ramp(s)/slope(s) to access the upper first floor Womenswear department and Refunds and Exchange.
  • The ramp(s)/slope(s) is/are located on the first floor, in the centre of the store as you exit the lift.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The ramp/slope does overcome the step(s).

Step(s) (Upper First Floor - Womenswear and Refunds and Exchange)

  • There is/are 7 step(s) to access the upper first floor Womenswear department and Refunds and Exchange.
  • The step(s) is/are located on the first floor, in the centre of the store as you exit the lift.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

Womenswear (Upper First Floor)

  • Womenswear View
    • Womenswear is located on the upper first floor, ahead as you exit the lift.
    • There is step free access to Womenswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 30m from the lift.
    • The height of the Womenswear till(s)/counter(s) is/are 90cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Refunds and Exchanges

  • The Refund and Exchange counter is located on the upper first floor, to the right of the store as you exit the lift.
  • There is step free access to the Refund and Exchange counter, via lift.
  • There is a clear accessible route to the Refund and Exchange counter.
  • The Refund and Exchange counter is approximately 20m from the lift.
  • The height of the Refund and Exchange counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Menswear

  • Menswear View
    • Menswear is located on the second floor, to the right of the store as you exit the lift.
    • There is step free access to Menswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
    • There is a browse and order hub within Menswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 25m from the lift.
    • The height of the Menswear till(s)/counter(s) is/are 91cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 15 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 199cm x 156cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 101cm and 154cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 96cm.
  • Standard Fitting Room(s) View
    • There is/are 14 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

M&S Bank / Bureau de Change

  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located on the second floor, to the right of the store as you exit the lift.
    • There is step free access to the Bureau de Change, via lift.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 10m from the lift.
    • The height of the Bureau de Change counter is 99cm.
    • There is a hearing assistance system at the counter.

Accessible Toilet(s)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the second floor, ahead as you enter the Eden Walk Multi-Storey Car Park - Menswear entrance.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 33m from the Eden Walk Multi-Storey Car Park - Menswear entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 85cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 152cm x 200cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 69cm from the floor.
    • The height of the toilet seat above floor level is 45cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 90cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 30cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached when seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is a hand dryer.
    • The height of the hand dryer is 89cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
    • There is an/are additional accessible toilet(s) in the store, however details may vary.
    • The additional accessible toilet(s) is/are located on the first floor.

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the second floor, ahead as you enter the Eden Walk Multi-Storey Car Park - Menswear entrance.
    • There is step free access via lift, to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

Parent and Baby Room

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the second floor, ahead as you enter the Eden Walk Multi-Storey Car Park - Menswear entrance.
  • There is step free access to the parent and baby room, via lift.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 30m from the Eden Walk Multi-Storey Car Park - Menswear entrance.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 91cm.
  • There are disposable facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 83cm.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.