You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within The Rushes Shopping Centre.
• The details within this access guide relate to the Marks and Spencer store and not the shopping area.
• The Rushes Shopping Centre link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Loughborough.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.

You are on Approach (The Rushes Shopping Centre). Skip to the next section.

Approach (The Rushes Shopping Centre)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles and block paving.

You are on Outside Access (The Rushes Shopping Centre). Skip to the next section.

Outside Access (The Rushes Shopping Centre)

• This information is for the entrance located in The Rushes Shopping Centre.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 173cm (5ft 8in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 175cm (5ft 9in).

You are on Approach (The Rushes Shopping Centre Car Park). Skip to the next section.

Approach (The Rushes Shopping Centre Car Park)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles and block paving.

You are on Outside Access (The Rushes Shopping Centre Car Park). Skip to the next section.

Outside Access (The Rushes Shopping Centre Car Park)

• This information is for the entrance located in the basement car park.
• There is step free access at this entrance.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15+ step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 162cm (5ft 4in).

You are on Lift (The Rushes Shopping Centre Car Park). Skip to the next section.

Lift (The Rushes Shopping Centre Car Park)

• There is a standard lift to access the store.
• The lift is located immediately beyond the entrance.
• There is ramped/sloped access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 8m from the The Rushes Shopping Centre Car Park entrance.
• The clear door width is 120cm.
• The dimensions of the lift are 192cm x 172cm.
• There is a mirror to aid reversing out the lift.
• There are not separate entry and exit doors in the lift.
• The lift has a visual floor indicator.
• The lift has an audible announcer.
• The lift has a hearing assistance alarm system.
• The height of the lift controls are between 91cm and 122cm.
• The lift controls have tactile markings.
• The lift controls do not have Braille markings.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Food Hall payment till(s).
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
  • The Click and Collect counter is located at the rear of the store as you enter from the Rushes Shopping Centre entrance.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Click and Collect counter.
  • The Click and Collect counter is approximately 18m from the Rushes Shopping Centre entrance.
  • The height of the Click and Collect counter is 108cm.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 104cm to 116cm from the floor.
• Additional Department Products View
  • The store sells a limited amount of products relating to the following department(s); Womenswear and Lingerie.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter from the Rushes Shopping Centre entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).
• Comments View
  • The height of the controls for self service checkouts range from 102cm - 144cm.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located to the rear of the store as you enter The Rushes Shopping Centre entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located to the rear left of the store as you enter The Rushes Shopping Centre entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.