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Marks and Spencer One New Change Simply Food

Unit 3A, One New Change, New Change, London, EC4M 9AF

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Cannon Street.
    • The nearest underground tube station/Metro station is St Paul's.
    • The nearest DLR station is Bank.
  • Parking View
    • The store does not have its own car park.
    • There are no parking facilities available at the store.

Approach (Cheapside)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Cheapside)

  • This information is for the entrance located on Cheapside.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double.
    • The width of the door opening is 208cm (6ft 10in).

Other Floors (Cheapside Entrance)

  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located immediately beyond the entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are Cheapside entrance and ground floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lift is clearly visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located immediately beyond the entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 4m from the Cheapside entrance.
    • The floors which are accessible by this lift are Cheapside entrance and ground floor.
    • The lift is a standard lift.
    • The clear door width is 91cm.
    • The dimensions of the lift are 150cm x 150cm.
    • There is a mirror to aid reversing out the lift.
    • There are separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift does not have a hearing assistance alarm system.
    • The height of the lift controls are 95cm.
    • The lift controls have tactile markings.
    • The lift controls have Braille markings.

Approach (One New Change)

  • Access into One New Change is step free with level access.
  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (One New Change)

  • This information is for the entrance located on the lower ground floor of One New Change.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double.
    • The width of the door opening is 244cm (8ft).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the food information counter.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Café (The Market Place)

  • The Café is located to the left of the store as you enter the One New Change entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 90cm.
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 70cm.
  • The distance between the floor and the highest dining table is 100cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • There is an accessible toilet available within the shopping centre.
  • Standard toilets are available within the shopping centre.
  • Baby changing facilities are available within the shopping centre.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.