You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.
• The store is located within One New Change.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• One New Change link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Cannon Street.
  • The nearest underground tube station/Metro station is St Paul's.
  • The nearest DLR station is Bank.
• Parking View
  • The store does not have its own car park.
  • There are no parking facilities available at the store.

You are on Approach (Cheapside). Skip to the next section.

Approach (Cheapside)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Cheapside). Skip to the next section.

Outside Access (Cheapside)

• This information is for the entrance located on Cheapside.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double.
  • The width of the door opening is 208cm (6ft 10in).

You are on Other Floors (Cheapside Entrance). Skip to the next section.

Other Floors (Cheapside Entrance)

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• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located immediately beyond the entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are Cheapside entrance and ground floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lift is clearly visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located immediately beyond the entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 4m from the Cheapside entrance.
  • The floors which are accessible by this lift are Cheapside entrance and ground floor.
  • The lift is a standard lift.
  • The clear door width is 91cm.
  • The dimensions of the lift are 150cm x 150cm.
  • There is a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are 95cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.

You are on Approach (One New Change). Skip to the next section.

Approach (One New Change)

• Access into One New Change is step free with level access.
• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (One New Change). Skip to the next section.

Outside Access (One New Change)

• This information is for the entrance located on the lower ground floor of One New Change.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double.
  • The width of the door opening is 244cm (8ft).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the food information counter.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Café (The Market Place). Skip to the next section.

Café (The Market Place)

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• Location and Access View
  • The Café is located to the left of the store as you enter the One New Change entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 90cm.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 70cm.
  • The distance between the floor and the highest dining table is 100cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in high contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.