You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Paddington Station.
• The details within this access guide relate to the Marks and Spencer store and not the train station.
• Paddington Station link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest underground tube station/Metro station is Paddington.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Approach. Skip to the next section.

Approach

• There is a long, slight slope on the approach to the station from Praed Street with no doors at the station entrance. The store is located in The Lawn shopping area, off the main station concourse. There is level access with automatic doors into the shopping area.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Entrance). Skip to the next section.

Outside Access (Entrance)

• This information is for the entrance located at the front of the store, on the right.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double.
  • The width of the door opening is 173cm (5ft 8in).

You are on Outside Access (Exit). Skip to the next section.

Outside Access (Exit)

• This information is for the entrance located ahead after the till area, leading out into the shopping area.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double.
  • The width of the door opening is 170cm (5ft 7in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There are no hearing assistance system(s) in the store.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from a member of staff.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the high activity till(s) is/are 83cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Till/Counter (Coffee Counter). Skip to the next section.

Till/Counter (Coffee Counter)

• The till/counter is located at the rear of the store.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 20m from the entrance.
• The height of the till/counter is 86cm.
• The height of the lowered section of the till/counter is 69cm.
• There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• There is not a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• A Changing Places facility is available within the train station.
• There is an accessible toilet available within the train station.
• Standard toilets are available within the train station.
• Baby changing facilities are available within the train station.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.