Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Taunton.
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Parking
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- The store has its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- The car park is located at the rear of the building, off Paul Street.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 390cm x 470cm (12ft 10in x 15ft 5in).
- The nearest designated bay is 3m (3yd 10in) from the car park entrance.
- The furthest designated bay is 12m (13yd 4in) from the car park entrance.
- Clearly marked/signposted parent and child parking bays are available.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- Customers do not have to cross a road between the car park and the store.
- The car park does not have a height restriction barrier.
Approach (East Street)
- There is step free access on the approach to the store.
- There is a slight slope on the approach to the store.
- The surface of the approach is block paving.
Outside Access (East Street)
- This information is for the entrance located on East Street.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 125cm (4ft 1in).
Approach (Car Park)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access (Car Park)
- This information is for the entrance located at the rear of the store, giving direct access to the first floor.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 160cm (5ft 3in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 180cm (5ft 11in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Menswear counter, at the Womenswear counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
- There is a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located at the rear of the first floor next to the cafe.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 38m from the Car Park Entrance.
- The height of the Click and Collect counter is 95cm.
- There is a hearing assistance system at the counter.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the East Street entrance.
- There is ramped/sloped or stepped access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is ramped/sloped or stepped access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 35m from the East Street entrance.
- The height of the Womenswear till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 9 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is ramped/sloped or stepped access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 39cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 90cm.
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Standard Fitting Room(s)
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- There is/are 8 standard fitting room(s) within Womenswear.
- There is ramped/sloped or stepped access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Ramp(s) or Slope(s) (Ground Floor)
- There is a/are slight ramp(s)/slope(s) to access the majority of the Womenswear department, the Lingerie department, the food hall and the stair, escalator and lift from the East Street entrance and Per Una.
- The ramp(s)/slope(s) is/are located ahead as you enter the East Street entrance.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The ramp/slope does overcome the step(s).
Step(s) (Ground Floor)
- There is/are 3 step(s) to access the majority of the Womenswear department, the Lingerie department, the food hall and the stair, escalator and lift from the East Street entrance and Per Una.
- The step(s) is/are located ahead as you enter the East Street entrance.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 18cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
Lingerie
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Lingerie
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- Lingerie is located on the ground floor, to the rear right of the store as you enter the East Street entrance, to the rear of the Womenswear department.
- There is ramped/sloped or stepped access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Accessible Fitting Room(s)
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- There are 4 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.
- There is ramped/sloped or stepped access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- The name/number of the accessible fitting room surveyed is 4.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 37cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 110cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 95cm.
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Standard Fitting Room(s)
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- There is/are 3 standard fitting room(s) within Lingerie.
- There is ramped/sloped or stepped access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Food Hall
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Food Hall
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- The Food Hall is located on the ground floor, to the rear of the store as you enter the East Street entrance, to the rear of the Womenswear and the Lingerie departments.
- There is ramped/sloped or stepped access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is ramped/sloped or stepped access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Other Floors
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Stairs
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- There are stairs for public use.
- The stairs are located to the right as you enter the East Street entrance, just beyond the ground floor ramp.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 19cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is not visible from the stairs.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located to the right as you enter the East Street entrance, just beyond the ground floor ramp.
- The escalator(s) in the store only go up.
- The floors which are accessible by escalators are ground floor and first floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is not visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located to the left of the store as you enter the car park entrance, to the left of the Menswear department.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 16m from the car park entrance.
- The floors which are accessible by this lift are ground floor and first floor.
- The lift is a standard lift.
- The clear door width is 140cm.
- The dimensions of the lift are 190cm x 210cm.
- There is not a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift does not have an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 95cm and 110cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Menswear
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Menswear
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- Menswear is located on the first floor, ahead as you enter the car park entrance.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s).
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 20m from the car park entrance.
- The height of the Menswear till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 4 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 41cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 90cm.
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Standard Fitting Room(s)
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- There is/are 3 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the first floor, to the rear of the store as you enter the car park entrance.
- There is step free access to Babywear/Kidswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Home
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Home
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- The Home department is located on the first floor, to the rear of the store as you enter the car park entrance, to the left of the M&S Café.
- There is step free access to the Home department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
Beauty
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Beauty
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- The Beauty department is located on the first floor, to the rear of the store as you enter the car park entrance, next to the M&S Café.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Refunds and Exchanges
- The Refund and Exchange counter is located on the first floor, to the rear of the store as you enter the car park entrance, next to the M&S Café.
- There is step free access to the Refund and Exchange counter.
- There is a clear accessible route to the Refund and Exchange counter.
- The Refund and Exchange counter is approximately 36m from the car park entrance.
- The height of the Refund and Exchange counter is 95cm.
- There is a hearing assistance system at the counter.
M&S Bank / Bureau de Change
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Bureau de Change
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- There is a Bureau de Change service in the store.
- The Bureau de Change is located on the first floor, to the rear of the store as you enter the car park entrance, next to the M&S Café.
- There is step free access to the Bureau de Change.
- There is a clear accessible route to the Bureau de Change.
- The Bureau de Change is approximately 35m from the car park entrance.
- The height of the Bureau de Change counter is 101cm.
- There is a hearing assistance system at the counter.
Café (M&S Café)
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Location and Access
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- The Café is located on the first floor, to the rear of the store as you enter the car park entrance, just beyond the Home and the Beauty departments.
- There is step free access to the Café.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 85cm.
- The height of the lowered section of the service counter is 76cm.
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Tables and Seating
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- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the dining tables is 70cm.
- There is clear manoeuvring space throughout the Café.
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Menus and Services
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- Menus are available on the wall.
- The Café has a menu board.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are available on request.
- The Café does play background music.
- WiFi is available in the Café.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located on the first floor, to the left of the store as you enter the car park entrance.
- There is step free access to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Baby Change Facilities
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- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 95cm.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Toilet with Adaptations
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
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- The accessible toilet is unisex.
- The accessible toilet is located on the first floor, to the left of the store as you enter the car park entrance.
- There is step free access into the accessible toilet.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 26m from the Car Park Entrance.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 96cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 180cm x 250cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 110cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
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Position of Fixtures in the Accessible Toilet
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- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 87cm from the floor.
- The height of the toilet seat above floor level is 44cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 85cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) cannot be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 70cm.
- There is a soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The height of the towel dispenser is 104cm.
- There is a hand dryer.
- The height of the hand dryer is 115cm.
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Colour Contrast in the Accessible Toilet
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- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
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Baby Change Facilities
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- Baby changing facilities are located within the accessible toilet.
- The height of the baby change table/bench once extended and in use is 94cm.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.