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Marks and Spencer Tolworth Simply Food

67-73 The Broadway, Tolworth Towers, Surbiton, Surrey, KT5 9EN

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Tolworth.
    • The nearest underground tube station/Metro station is Morden.
  • Parking View
    • The store has its own car park.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • The car park is located at the front and side of the store.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • Designated parking bays are not clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 460cm x 600cm (15ft 1in x 19ft 8in).
    • The dimensions of the designated bays vary in size.
    • The nearest designated bay is 20m (21yd 2ft) from the entrance.
    • The furthest designated bay is 30m (32yd 2ft) from the entrance.
    • Clearly marked/signposted parent and child parking bays are available.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • Customers do not have to cross a road between the car park and the store.
    • The car park does not have a height restriction barrier.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access

  • This information is for the entrance located at the front of the building.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 202cm (6ft 8in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 179cm (5ft 10in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the till/counter.
    • There is a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the till/counter.
  • Additional Department Products View
    • The store sells a limited amount of products relating to the following department(s); Menswear, Lingerie and Beauty.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 88cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Womenswear

  • Womenswear View
    • Womenswear is located to the left as you enter the store.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
    • There is a curtain opening to access the accessible fitting room(s).

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located to the left as you enter the store.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Fitting Room(s)

  • Accessible Fitting Room(s) View
    • The accessible fitting room(s) is/are located to the rear left of the store.
    • There is/are 1 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 220cm x 200cm.
    • The dimensions of the accessible fitting room(s) are 216cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is not a dropdown rail in the accessible fitting room(s).
    • There is a dropdown rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 103cm and 125cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a chair/stool in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 134cm.

Till/Counter

  • The till/counter is located to the left as you enter the store.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 25m from the entrance.
  • The height of the till/counter is 92cm.
  • There is a hearing assistance system at the till/counter.
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Café (Deli Bar)

  • The Café is located to the right as you enter the store.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 110cm.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 65cm.
  • The distance between the floor and the highest dining table is 101cm.
  • The distance between the floor and the highest dining table is 111cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are hand held.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Accessible Toilet(s) (Female)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is female.
    • The accessible toilet is located to the right as you enter the store.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 62m from the entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 97cm.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 217cm x 225cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 155cm.
    • There is a drop down rail on the transfer side.
    • There is not a flush on the transfer side.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There is not a coat hook in the accessible toilet.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on the left.
    • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
    • The height of the toilet seat above floor level is 44cm.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 100cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 73cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 40cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 107cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The height of the hand dryer is 77cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is not a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
  • Baby Change Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table/bench once extended and in use is 89cm.

Accessible Toilet(s) (Male)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is male.
    • The accessible toilet is located to the right as you enter the store.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 60m from the entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 97cm.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 150cm x 220cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm.
    • There is a drop down rail on the transfer side.
    • There is not a flush on the transfer side.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There are not disposal facilities in the accessible toilet.
    • There is not a coat hook in the accessible toilet.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on the right.
    • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
    • The height of the toilet seat above floor level is 44cm.
    • The toilet has a wall which acts as a backrest.
    • N/A.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 100cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 73cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 35cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 109cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The height of the hand dryer is 75cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is not a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.