Access Guide

Search Access Guide

Outside Access (Guest Services Entrance)

This information is for the entrance located along the walkway in the centre of the outlet.
This entrance gives access to guest services.
The entrance area/door is clearly signed.
This entrance sign says 'Guest Services'.
There is step-free access at this entrance.
There is a canopy or recess which provides weather protection at this entrance.
There is a dark mat or floor marking at this entrance that might be perceived as a hole.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) away from you (push).
The door(s) is/are double width.
The door(s) is/are permanently held open.
The width of the door opening is 210cm.

The counter is located in front as you enter guest services.
There is step-free access to the counter.
There is a clear unobstructed route to the counter.
There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is not placed in front of a background which is patterned.
The lighting levels at the counter are low.
The height of the counter is 99cm.
There is sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The height of the lowered section of the counter is 76cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is a clear knee recess beneath the low/lowered section of the counter.
There is not a clear list of services at the counter.
There is not a digital wayfinding touchscreen at the counter.
There is not a hearing assistance system at the counter.
The type of flooring in this area is laminate.
There is a waiting area close to the counter.
Access to the waiting area is obstructed.
The following types of seating can be found in this area; sofas and chairs without armrests.
There is sufficient space for a wheelchair user to use the waiting area.

Digital wayfinders are not available.
No wayfinding signage is provided in this area.
The type of flooring in this area is laminate.
There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
The following types of seating can be found in this area; sofas and chairs without armrests.
There is high colour contrast between the walls and floor in the majority of corridors/walkways.
The lighting levels are varied.
Background music is played in this area.
Background music is played beside the guest services counter.
There is a children's play area which is located at the rear of the outlet.
There is step free access in this area.