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McArthurGlen Designer Outlet West Midlands - Shopping Area

Eastern Way, Lichfield Road, Cannock, WS11 7JZ

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Access Guide

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Getting Here (McArthurGlen Designer Outlet)

Getting Help and Assistance (McArthurGlen Designer Outlet West Midlands)

  • McArthurGlen Designer Outlet West Midlands please click here (new tab).
  • McArthurGlen Designer Outlet West Midlands map please click here (new tab).
  • This venue offers a SignLive BSL interpreting service.
  • Guest Services Associates receive Autism Awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs, mobility scooters and shower chairs.
  • To obtain mobility aids please contact guest services.

Approach (Front Entrance 1)

  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 188cm.
  • Approach View
    • The height of the bollard(s) is 55cm.
    • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • There is a slope with a very easy incline.
  • Comments View
    • There is level access if the access point is approached from the left or right.
    • The black bollards along these paths have a minimum width of 122cm wide.

Approach (Front Entrance 2)

  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 121cm.
  • Approach View
    • The height of the bollard(s) is 88cm.
    • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 6 clearly marked step(s), with handrails on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The step(s) has/have tactile paving at the top and bottom.
  • Comments View
    • There is level access when approaching the access point from the left or right.
    • There is stepped access if the access point is approached straight on from Car Park B.

Approach (Right Side Entrance 1)

  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 44cm.
  • Approach View
    • The height of the bollard(s) is 52cm.
    • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • There is a slope with a very easy incline.

Approach (Right Side Entrance 2)

  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 70cm.
  • Approach View
    • The height of the bollard(s) is 60cm.
    • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • There is a slope with a very easy incline.

Access Point (Front Entrance 1)

  • This information is for the access point located on the right side of the front of the outlet.
  • This access point gives access to the McArthurGlen Designer Outlet.
  • The access point is clearly signed.
  • This access point sign says 'McArthurGlen Designer Outlet'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 118cm.
  • Access Point View
    • The height of the bollard(s) is 101cm.
    • The bollards do not have an identification band to aid visually impaired people.

Access Point (Front Entrance 2)

  • This information is for the access point located on the left side of the front of the outlet.
  • This access point gives access to the McArthurGlen Designer Outlet.
  • The access point is clearly signed.
  • This access point sign says 'Welcome'.
  • There is step-free access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 109cm.
  • Access Point View
    • The height of the bollard(s) is 101cm.
    • The bollards do not have an identification band to aid visually impaired people.

Access Point (Right Side Entrance 1)

  • This information is for the access point located on the right side of the outlet and is the access point on the left.
  • This access point gives access to the McArthurGlen Designer Outlet.
  • The access point is not clearly signed.
  • There is step-free access at this access point.

Access Point (Right Side Entrance 2)

  • This information is for the access point located on the right side of the outlet and is the access point on the right.
  • This access point gives access to the McArthurGlen Designer Outlet.
  • The access point is not clearly signed.
  • There is step-free access at this access point.

External Area(s) (McArthurGlen Designer Outlet West Midlands)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • This external area is not covered.
  • The type of flooring in this area is stone and stone/concrete paving.
  • The following types of seating can be found in this area; wooden benches and chairs without armrests.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is high colour contrast between the walls and floor in all areas.
  • Background music is played in this area.
  • Background music is played throughout the outlet, including within toilets.
  • There is a children's play area which is located at the rear of the outlet.
  • There is step free access in this area.
  • There is level access throughout the outlet.
    There are maps available at each access point and throughout.
    The stone flooring becomes slippery when wet.