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McDonald's

291B Oxford Street, Mayfair, London, W1C 2DT

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About this venue

McDonalds is one of the biggest and most popular restaurant chains in the UK. They have a reputation for being family friendly offering play areas, Happy Meals, and baby changing areas in most locations. They offer table service which is very popular with AccessAble users. Late night opening, drive through and free wi-fi are also key attractions.

Access Guide

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Summary

Getting Here

  • By Train View
    • The nearest Railway Station is Bond Street Station Elizabeth Line.
    • The opening of Bond Street Station Elizabeth Line is a few minutes walk from the restaurant.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Old Cavendish Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 300cm x 900cm (9ft 10in x 29ft 6in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Free parking for Blue Badge holders is for four hours with no return in one hour only.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Cavendish Square, at the rear of John Lewis.
    • The name of the car park is Q-Park Oxford Street.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View

Opening Times

  • Monday 06:00 - 23:45.
  • Tuesday 06:00 - 23:45.
  • Wednesday 06:00 - 23:45.
  • Thursday 06:00 - 23:45.
  • Friday 06:00 - 02:15.
  • Saturday 06:00 - 02:15.
  • Sunday 06:00 - 23:45.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are not mobility aids available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Oxford Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'McDonald's'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 195cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Outside Access (Side Entrance)

  • Entrance View
    • This information is for the entrance located on Harewood Place.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 110cm from floor level.
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 108cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • This door is push pad operated. The push to enter is on the left hand side at a height of 110cm as shown in photograph 5.
      The push pad to exit is on the right hand side at a height of 100cm as shown in photograph 6.
  • Step(s) View
    • The step(s) is/are located in front of the door.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the steps are 49cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Order and Collection (Ground Floor)

  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreen heights are 111cm to 181cm from the floor.
    • The lowest height of card machines at the touchscreens is 90cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Payment Counter View
    • The counter is located to the left as you enter.
    • The counter is approximately 11m from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm) .
    • There is not a lowered section of the counter.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.

Seating Area (Ground Floor)

  • This seating area is located on the ground floor, to the left as you enter.
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 108cm.
  • There are also high tables, long tables and stools.
  • The surface height of the lowest table is 72cm.
  • The surface height of the highest table is 110cm.
  • All tables are permanently fixed.
  • All chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • This area does play background music.
  • Background music is played at all times.
  • The lighting levels are moderate to good.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the left as you enter.
    • The stairs are approximately 7m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and First.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the stairs.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 6m (6yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 117cm x 168cm (3ft 10in x 5ft 6in).
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are between 128cm - 144cm.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Order and Collection (First Floor)

  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreen heights are 111cm to 181cm from the floor.
    • The lowest height of card machines at the touchscreens is 90cm.
    • The touchscreens have tent cards which you can use to get food and drink delivered to tables.
    • The height of the tent card rack is 130cm.
  • Payment Counter View
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.

Seating Area (First Floor)

  • This seating area is located on the first floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The distance between the floor and the underside of the highest dining table is 105cm.
  • The standard height for the underside of dining tables is 74cm.
  • There are also long tables and bench seats.
  • All tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.
  • This area does play background music.
  • Background music is played at all times.
  • The lighting levels are moderate to good.

Stairs (First Floor)

  • Stairs View
    • The stairs are located either side of the first floor lift lobby.
    • The height of the steps are not between the recommended 15cm and 18cm.
    • The height of the steps are 19cm.
    • The depth of the steps are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the steps.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is not a landing.
    • The lighting levels at the steps are moderate to good.
    • These stairs access the seating and standard toilets towards the rear of the restaurant. There is step free access to the seating at the front of the restaurant and the accessible toilet.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the first floor to the right as you exit the lift.
    • This accessible toilet is approximately 5m (5yd 1ft) from the first floor lift lobby.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from collection counter.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 98cm (3ft 3in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 151cm x 225cm (4ft 11in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 83cm (2ft 9in).
    • The contrast between the hand dryer and the wall is fair.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 72cm.

Standard Toilet(s) (First Floor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located at the rear of the first floor seating area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 12m from the first floor level change steps.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.