Access Guide
Opening Times
- Monday 09:30 - 18:00.
- Tuesday 09:30 - 18:00.
- Wednesday 09:30 - 18:00.
- Thursday 09:30 - 18:00.
- Friday 09:30 - 18:00.
- Saturday 09:30 - 18:00.
- Sunday 11:00 - 17:00.
Public Transport
- There is a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on George Street.
- George Street is served by bus routes 11, 12 and 13.
- The nearest train station is Edinburgh Waverley.
- For more information on Edinburgh Waverley Station and Facilities please click here (opens new tab).
- Edinburgh Waverley station is fully accessible with lifts and level access to all platforms.
There is ramped access available for boarding and exiting trains.
The station is served by both local and intercity train services.
The station is located 750m (0.5 miles) south-east of the store off Princes Street. - The nearest tram station is Princes Street.
- Trams run regularly between Edinburgh Airport and Newhaven, via the city centre and the docks area. The tram stop is 300m (0.2 miles) south of the store.
- For more information on tram services and accessibility please click here (opens new tab).
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on George Street.
- There are not parking charges for the on street Blue Badge parking bay(s).
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on George Street.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
- There is a dog basket available with a dog bowl. Dogs are welcome in the store.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the store off George Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'ME+EM'.
- There is stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 114cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a member of staff available for assistance at this entrance.
- The entrance doors are glass.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the steps are 25cm.
- There is not a/are not handrail(s) at the step(s).
Shop
- The majority of aisle widths are 150cm+.
- The type of flooring is stone and wood.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Music is played everywhere.
- The till(s) is/are located toward the rear of the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is/are placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 110cm.
- There is a lowered section at the till(s).
- The height of the lowered section is 84cm.
- There is a clear knee recess beneath the lowered section of the till(s).
- There is not a hearing assistance system at the till(s).
Fitting Room(s)
- The accessible fitting room(s) is/are located at the rear of the store on the left.
- There is/are 5 fitting room(s) in total within store, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 132cm.
- The dimensions of the accessible fitting room(s) are 195cm x 304cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a dropdown rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 23cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 163cm from the floor.
- There is an emergency alarm, but it was not functional at the time of the survey.
- There is a chair/stool in the accessible fitting room(s).
- The height of the chair from the floor is 47cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
- The standard fitting room(s) is/are located at the rear of the store on either side.
- There is/are 4 standard fitting room(s) within store.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are not clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
