Access Guide
Overview (Clock View Hospital - Main Building)
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About
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- This a community mental health hospital.
- Facilities available in the venue include: wards, outpatients clinic, and a café.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Rice Lane.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors and automatic doors.
- The first floor can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in the multi faith room/sanctuary.
- British Sign Language interpreters can be provided on request.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities (Clock View Hospital - Visitors)
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located on the main hospital corridor after reception using the right hand entrance.
- The toilet with adaptations has a left hand transfer space.
- The male and female toilet facilities are located in the entrance foyer to Alt and Newton wards.
- The male and female toilet facilities are located in the entrance lobby to Irwell and Morris wards.
- The female toilet facilities are located on the corridor beyond the left hand entrance to the hospital from reception.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the toilet with adaptations on the main corridor.
Toilet and Changing Facilities (Clock View Hospital - Patients)
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Toilet Facilities
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- There are 5 toilets with adaptations.
- Toilets with adaptations are located in the Health and wellbeing clinic, and on the Morris, Irwell, Alt and Newton wards.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female toilet facilities are located in the side rooms.
Parking (Clock View Hospital)
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Car Park
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- The car park is located at the front of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac, cobbles and block paving.
- There are 7 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 245cm (width) x 470cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 115cm.
- The nearest designated bay is 34m from the main entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
- There is no dropped kerb from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
- Parking is free for Blue Badge holders.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located at the front of the main building.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Main Entrance)
- This entrance is located at the front of the building.
- The approach to the entrance has bollards.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is an intercom at a height of 138cm.
- There is a key fob/card reader at a height of 126cm.
- The intercom is used between 22:00 and 7:00.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 121cm.
- The door has a medium visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 134cm.
- The second door has a medium visual contrast.
- There is step-free level access as you enter.
Entrance (Rear Secure Entrance)
- This entrance is located at the rear of the hospital building.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 110cm.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The doors open towards you.
- The width of the opening is 88cm.
- The doors have a low visual contrast.
- There is a second set of double manual doors, however one door is locked or bolted.
- The locked door can be opened on request .
- The second set of doors open away from you.
- The width of the opening is 88cm.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
Reception (Clock View)
- The reception is located ahead from the main entrance.
- The distance from the main entrance is 3m.
- There is step-free level access to reception.
- The height of the reception desk is 107cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has windows, patterned/distracting backgrounds and a television.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, armchairs and sofas.
- Furniture available in this area includes: tables and coffee tables.
Entrance (Reception to Hospital - Left Side)
- This entrance is located after the main entrance to the left of the reception counter.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 120cm.
- There is an airlock door system at this entrance.
The doors are activated by the receptionist. - There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 96cm.
- The door has a medium visual contrast.
- There is a second single manual door.
- The second door opens towards you.
- The door requires effort to open.
- The width of the opening is 95cm.
- The second door has a medium visual contrast.
- The minimum width between the security barriers is 95cm.
- There is step-free level access as you enter.
Entrance (Reception to Hospital - Right Side)
- This entrance is located after the main entrance to the right of the reception counter.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 105cm.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 95cm.
- The door has a medium visual contrast.
- There is a second single manual door.
- The second door opens towards you.
- The width of the opening is 97cm.
- The second door has a medium visual contrast.
- The minimum width between the security barriers is 98cm.
- There is step-free level access as you enter.
Getting Around (Clock View Hospital)
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors and automatic doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: benches.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Room (Family Room)
- The room is located on the ground floor on the left after the reception to hospital - left side entrance.
- The distance from the reception to hospital - left side entrance is 5m.
- The most accessible route to the room has step-free level access and manual doors.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 86cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests and armchairs.
- Furniture available in the room includes: coffee tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles, a play area and a wash basin.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Outdoor Spaces (Decked Area Family Room)
- The following is available in this area: a decked area accessed from the family room, with seating.
- Outdoor areas consist of decking.
- There is step-free level access throughout all areas.
Eating and Drinking (Tick Tock Café)
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Location and Service
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- On the ground floor ahead from the reception to hospital - right side entrance.
- The most accessible route has step-free level access.
- This area has a counter where food and drink can be ordered.
- Full table service is available on request only.
- Menus are wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located at the rear of the café.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
Entrance (Tick Tock Café Courtyard Seating Area)
- This entrance is located to the right of the Tick Tock Café.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The doors open away from you.
- The width of the opening is 78cm.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
Outdoor Spaces (Courtyard Adjacent To The Tick Tock Café)
- The following is available in this area: additional seating area for the Tick Tock Café.
- Outdoor areas consist of bonded gravel.
- There is step-free level access throughout all areas.
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Playground
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- There are picnic benches and chairs with armrests.
Entrance (Multi Faith Room Corridor)
- This entrance is located on the ground floor to the left after the reception to hospital - left side entrance.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 87cm.
- There is a small lip on the threshold of the opening.
- The door has a medium visual contrast.
- There is step-free level access as you enter.
Room (Multi Faith Room - Sanctuary)
- The room is located ahead from the faith room corridor entrance.
- The distance from the multi faith room corridor entrance is 5m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open by sliding.
- The width of the opening is 150cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: chairs without armrests, armchairs and benches.
- Furniture available in the room includes: high tables.
- Some seating is fixed.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: ritual washing facilities.
- There may be background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
Entrance (Arts and Craft Corridor)
- This entrance is located on the ground floor ahead from the reception to hospital - right side entrance.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a key lock at a height of 95cm.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 75cm.
- The door has a medium visual contrast.
- There is step-free level access as you enter.
Consultation / Medical Room (Arts and Craft Therapy Room)
- There is 1 consultation/medical room available.
- The room surveyed was; Arts and Craft Room.
- The room is located to the right from the arts and craft corridor entrance.
- The most accessible route to the room has step-free level access.
- There is pictorial, written text and dementia friendly signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 81cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a low visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: tables and desks.
- Some tables are fixed.
- There is not a hearing assistance system.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Consultation / Medical Room (Expressive Arts)
- There is 1 consultation/medical room available.
- The room surveyed was; Expressive Arts.
- The room is located on the ground floor to the left from the entrance to the health and wellbeing clinic.
- The most accessible route to the room has step-free level access and manual doors.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 82cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: tables.
- There is not a hearing assistance system.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- Lighting levels are adjustable.
Kitchen (ADL Kitchen)
- The kitchen is located to the left from the Arts and Craft Corridor entrance.
- There is step-free level access into the kitchen.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 79cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor have a medium visual contrast.
- The work surface is 90cm from the floor.
- A lowered work surface is available with a clear knee recess.
- The lowered work surface is 76cm from the floor.
- Overhead and under counter cupboards are available.
- The hob is 90cm from the floor.
- A lowered hob is not available.
- The oven is at a suitable height for a wheelchair user.
- The sink is 90cm from the floor.
- A lowered sink is not available.
- The sink has a lever mixer tap.
- Facilities within the kitchen include a fridge freezer, a microwave, a kettle and a toaster.
- Seating available in the kitchen includes: chairs with armrests.
- Furniture available in the kitchen includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
Outdoor Spaces (Courtyard Areas)
- The following is available in this area: gardens.
- Outdoor areas consist of block paving and bonded gravel.
- There are footpaths throughout.
- The majority of the paths are not wide enough for wheelchair users.
- There is step-free level access throughout all areas.
- There are seats situated along the paths for people to rest.
- The paths have narrow gaps.
Toilet with Adaptations (Main Corridor)
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Location and Access
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- The toilet surveyed is located on the main corridor after the reception to hospital - right side entrance.
- The distance from the reception to hospital - right side entrance is 8m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is no signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door .
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Dimensions and Features
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- The dimensions of the cubicle are 218cm (width) x 182cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 144cm (from the side of the toilet pan).
- There is a wall sensor flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is not a toilet roll holder.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 115cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 128cm from the floor.
- There is not a hand dryer.
- There is a push button emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 91cm.
- The walls and floor have a high visual contrast.
- Lighting levels were low at the time of the survey.
Lift (Lift)
- The lift surveyed is located on the right after the reception to hospital - left side entrance.
- The distance from the reception to hospital - left side entrance is 5m.
- The most accessible route to the lift has step-free level access and manual doors.
- The ground floor and first floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 110cm (width) x 154cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
- Lighting levels were low at the time of the survey.
Stairs (Stairs to Tribunal Room)
- The stairs surveyed are located on the right after the reception to the hospital entrance.
- There is a single manual door to access the stairwell.
- The ground floor and first floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Room (Tribunal Room)
- The room is located on the first floor.
- The distance from the lift is 32m.
- The most accessible route to the room has a lift, step-free level access and manual doors.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 82cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (First Floor - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the first floor to the right from the lift.
- The distance from the lift is 10m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door .
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Dimensions and Features
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- The dimensions of the cubicle are 223cm (width) x 185cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 150cm (from the side of the toilet pan).
- There is a wall sensor flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 85cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 130cm from the floor.
- There is not a hand dryer.
- There is a push button emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There are no coat hooks.
- The walls and floor have a medium visual contrast.
- Lighting levels were low at the time of the survey.
