You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Croxteth Family Health Clinic is located on Altcross Road in Liverpool.
    Croxteth Family Health Clinic can be accessed via the A580 (East Lancashire Road) and Stonebridge Lane.
    The post code for sat-nav is L11 0BS.
  • There is unmarked street parking available on Altcross Road.
    There is an open air car park at the rear of Croxteth Family Health Clinic, off Cubert Road, however the car park is for staff only. Blue Badge holders are able to use the car park.
• By Bus View
  • There is a bus stop directly outside Croxteth Family Health Clinic on Altcross Road.
    The service routes are the 14, 14A, 14B, 14C, 102, 214, 215, 898, 899 and the C42.
    They are serviced by Arriva Buses, Cumfy Buses and Stagecoach.
• By Train View
  • The nearest train station is Fazakerley which is approximately 2.6 miles (52 minute walk) away.
• Useful Links View
  • For the Google Map location information please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For bus service information please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For bus service information please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For train service information please click on the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.

You are on Services Available. Skip to the next section.

Services Available

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• Ground View
  • Speech and Language use Room 5.
  • Dieticians use Room 6.
  • Phlebotomy use Room 7.
  • Podiatry use Unlabelled Room.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • There is unmarked street parking on Altcross Road.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 16:30.
• Tuesday 08:30 - 16:30.
• Wednesday 08:30 - 16:30.
• Thursday 08:30 - 16:30.
• Friday 08:30 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 140cm (4ft 7in).
  • There is a door release button when exiting.
  • The height of the door release button is 90cm (2ft 11in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left as you enter the clinic.
  • The reception point is approximately 15m (16yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • There is an information screen on the wall opposite the reception desk.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the building.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is provided in some corridors.
  • There is low colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Consultation / Treatment Room (Podiatry). Skip to the next section.

Consultation / Treatment Room (Podiatry)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Podiatry Appointments.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• Some chairs are permanently fixed.
• Some chairs are height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Room 5 - Speech and Language). Skip to the next section.

Consultation / Treatment Room (Room 5 - Speech and Language)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 5 - Speech and Language.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Room 6 - Dieticians). Skip to the next section.

Consultation / Treatment Room (Room 6 - Dieticians)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 6 - Dieticians.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Room 7 - Phlebotomy). Skip to the next section.

Consultation / Treatment Room (Room 7 - Phlebotomy)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 7 - Phlebotomy.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 77cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• Some chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located immediately to the left as you enter.
  • This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from reception.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 82cm (2ft 8in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 210cm x 225cm (6ft 11in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 137cm (4ft 6in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 107cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 107cm (3ft 6in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 118cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located immediately to the left as you enter.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 3m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.