You are on Getting Here (Hope Centre). Skip to the next section.

Getting Here (Hope Centre)

Collapse all Expand all

• By Road View
  • From The M62: From the end of the M62 continue ahead on the A 5080 Edge Lane for half a mile then turn left onto the B5179 Rathbone Road. Continue on the B5179 for 1.5 miles, until reaching the A562 Smithdown Road. Turn right then continue until the traffic lights and turn left towards the Asda store car park. Take the first exit at the roundabout, then the Smithdown Health Park is signed to the right. The Hope Centre is straight ahead. From the Wirral: join the M53 motorway and follow the signs for the Mersey Tunnel (Kingsway). After exiting the tunnel on the Liverpool side, keep right and follow the signs towards the City Centre which leads onto the A59. Keep to the right following the signs towards Liverpool Airport and Widnes. Turn right onto the A5053. Follow the A5053 for half a mile which then turns left onto the A5052. The A5052 passes Albert Dock on the right. After 1.5 miles the road bears left onto the A562 Upper Parliament Street still following Liverpool Airport signs. This then becomes Smithdown Road after three quarters of a mile. At the traffic lights just before the Asda store turn right. Take the first exit at the roundabout, then the Smithdown Health Park is signed to the right. The hope Centre is straight ahead.
  • There are Blue Badge bays at the front of the building. There is standard parking behind the building.
• By Bus View
  • Smithdown Road / Portman Road is served by routes 86, 86A, 86B, and 86C.
• By Train View
  • The nearest train stations are Edge Lane and Wavertree Technology Park. Both of the train stations are over a mile away from the Hope Centre.
• Useful Links View
  • Arriva Bus.
  • To view the web page described above click here (opens in new tab).
  • Wavertree Technology Park Station.
  • To view the web page described above click here (opens in new tab).
  • Northern Rail.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• An assistance dog toilet area can be provided onsite.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• The type of system is a fixed loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 27/04/2022.
• The hearing loop was not working at the time of testing.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the rear of the building. Blue Badge bays are at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 280cm (7ft 10in x 9ft 2in).
  • The nearest Blue Badge bay is 18m (19yd 2ft) from the Hope Centre entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the Hope Centre entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Comments View
  • The main car park is barrier controlled.

You are on Outside Access. Skip to the next section.

Outside Access

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 122cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 99cm (3ft 3in).
  • There is an intercom.
  • The height of the intercom is 119cm (3ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 90cm (2ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 102cm (3ft 4in).
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 165cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 81cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • Entry through the second set of doors is controlled by a release button at reception, or by a member of staff using a key fob on the control pad.
  • The hand sanitiser is on a trolley along with gloves and sanitising wipes directly ahead from the second set of entrance doors.

You are on Reception. Skip to the next section.

Reception

Collapse all Expand all

• Reception View
  • The reception point is located to the left.
  • The reception point is approximately 2m (2yd 7in) from the Hope Centre entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/04/2022.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • There is an information screen on the wall opposite the reception desk.

You are on Getting Around (Hope Centre). Skip to the next section.

Getting Around (Hope Centre)

Collapse all Expand all

• Access View
  • There is step free access throughout the building.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is vinyl.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • Within the building doors access the corridors from the reception area. The doors are opened by a key fob on both the entry and exit side of the doors.
  • The main entrance can only be exited with a key fob or by the receptionist releasing the door.

You are on Entrance (Wards Access Entrance). Skip to the next section.

Entrance (Wards Access Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located to the right from the Hope Centre entrance opposite reception.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.
• Comments View
  • The door requires a key fob to open to enter or exit, which are held by the staff.

You are on Getting To (Female Ward). Skip to the next section.

Getting To (Female Ward)

• The Female Ward is/are located to the right-hand side of the Hope Centre.
• Access to the Female Ward is via the Wards Access entrance.
• From the Wards Access entrance the Female Ward is to the right of the Night Nursing Station. Then bear left.
• There is step free access to the Female Ward.
• The Female Ward is approximately 13m from the Hope Centre entrance.
• There is a/are manual, heavy, single door(s) between the Hope Centre entrance and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Inpatient Accommodation (Female Room 1). Skip to the next section.

Inpatient Accommodation (Female Room 1)

• There are 17 male and female inpatient rooms with 3 with ensuite washroom.
• The inpatient accommodation surveyed was Female Room 1.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is numerical signage for the room, that is clearly visible.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is step free access into the room(s).
• The door(s) open(s) away from you (push).
• The door is easy to open.
• The door(s) for the room is/are not push pad activated.
• The door opening width for the flat/room surveyed is 75cm+.
• The door(s) is/are single width.
• The flat/room surveyed did have an accessible bathroom.
• Furniture and features in this room include; a bed, a wardrobe, a cabinet, a desk, a chair without armrests and a mirror.
• The furniture is permanently fixed in this room.
• There is not room for a wheelchair user to manoeuvre in the flat/room surveyed.
• The wash basin tap type is sensor.
• Mirrors are not placed at a lower level or at an angle for ease of use.
• The height of the bed is 64cm (2ft 1in).
• The type of flooring in the flat/room surveyed is vinyl/laminate.
• The colour contrast between the walls and floor in the flat/room surveyed is good.
• The alarms button(s) is/are located on the wall next to the bed above the bed side cabinet.
• The emergency alarm button(s) is not between 80cm and 100cm from floor level.
• Electric sockets are between 40cm and 100cm (4ft) from floor level.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• The room has a standard ensuite with a sink, toilet, and walk-in shower. There are no rails or other aids for accessibility.

You are on Inpatient Accommodation (Female Room 3). Skip to the next section.

Inpatient Accommodation (Female Room 3)

• There are 17 male and female inpatient rooms, 3 with ensuite washroom.
• The inpatient accommodation surveyed was Female Room 3.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is numerical signage for the room, that is clearly visible.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is step free access into the room(s).
• The door(s) open(s) away from you (push).
• The door is easy to open.
• The door(s) for the room is/are not push pad activated.
• The door opening width for the flat/room surveyed is 75cm+.
• The door(s) is/are single width.
• The flat/room surveyed did not have an accessible bathroom.
• Furniture and features in this room include; a bed, a wardrobe, a wash basin, a cabinet, a desk, a chair without armrests and a mirror.
• The furniture is permanently fixed in this room.
• There is not room for a wheelchair user to manoeuvre in the flat/room surveyed.
• The wash basin tap type is sensor.
• Mirrors are not placed at a lower level or at an angle for ease of use.
• The height of the bed is 62cm (2ft).
• The type of flooring in the flat/room surveyed is vinyl/laminate.
• The colour contrast between the walls and floor in the flat/room surveyed is good.
• The alarms button(s) is/are located next to the bed.
• The emergency alarm button(s) is not between 80cm and 100cm from floor level.
• Electric sockets are between 40cm and 100cm (4ft) from floor level.
• Light switches are between 75cm and 120cm (4ft) from floor level.

You are on Standard Toilet(s) (Female Corridor). Skip to the next section.

Standard Toilet(s) (Female Corridor)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female toilet is located at the end of the female ward corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the entrance to the female corridor.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Getting To (Male Ward). Skip to the next section.

Getting To (Male Ward)

• The Male Ward is/are located on the ground level of the Hope centre.
• Access to the Male Ward is via the Wards Access entrance.
• Turn right from the Wards Access entrance and bear left along the corridor. Then turn right to the entrance to the Male Ward.
• There is step free access to the Male Ward.
• The Male Ward is approximately 20m from the Hope Centre entrance.
• There is a/are manual, heavy, single door(s) between the Hope Centre entrance and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Inpatient Accommodation (Male Room 9). Skip to the next section.

Inpatient Accommodation (Male Room 9)

• The inpatient accommodation surveyed was Male Room 9.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is numerical signage for the room, that is clearly visible.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is step free access into the room(s).
• The door(s) open(s) away from you (push).
• The door is easy to open.
• The door(s) for the room is/are not push pad activated.
• The door opening width for the flat/room surveyed is 75cm+.
• The door(s) is/are single width.
• The flat/room surveyed did not have an accessible bathroom.
• Furniture and features in this room include; a bed, a wardrobe, a wash basin, a cabinet, a desk, a chair without armrests and a mirror.
• The furniture is permanently fixed in this room.
• There is not room for a wheelchair user to manoeuvre in the flat/room surveyed.
• The wash basin tap type is sensor.
• Mirrors are not placed at a lower level or at an angle for ease of use.
• The height of the bed is 62cm (2ft).
• The type of flooring in the flat/room surveyed is vinyl/laminate.
• The colour contrast between the walls and floor in the flat/room surveyed is good.
• The alarms button(s) is/are located next to the bed.
• The emergency alarm button(s) is not between 80cm and 100cm from floor level.
• Electric sockets are between 40cm and 100cm (4ft) from floor level.
• Light switches are between 75cm and 120cm (4ft) from floor level.

You are on Inpatient Accommodation (Male Room 10). Skip to the next section.

Inpatient Accommodation (Male Room 10)

• The inpatient accommodation surveyed was Male Room 10.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is numerical signage for the room, that is clearly visible.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is step free access into the room(s).
• The door(s) open(s) away from you (push).
• The door is easy to open.
• The door(s) for the room is/are not push pad activated.
• The door opening width for the flat/room surveyed is 75cm+.
• The door(s) is/are single width.
• The flat/room surveyed did not have an accessible bathroom.
• Furniture and features in this room include; a bed, a wardrobe, a wash basin, a cabinet, a desk, a chair with armrests, an armchair and a mirror.
• The furniture is permanently fixed in this room.
• There is not room for a wheelchair user to manoeuvre in the flat/room surveyed.
• The wash basin tap type is sensor.
• Mirrors are not placed at a lower level or at an angle for ease of use.
• The height of the bed is 62cm (2ft).
• The type of flooring in the flat/room surveyed is vinyl/laminate.
• The colour contrast between the walls and floor in the flat/room surveyed is good.
• The alarms button(s) is/are located next to the bed.
• The emergency alarm button(s) is not between 80cm and 100cm from floor level.
• Electric sockets are between 40cm and 100cm (4ft) from floor level.
• Light switches are between 75cm and 120cm (4ft) from floor level.

You are on Washroom (Male and Female Ward). Skip to the next section.

Washroom (Male and Female Ward)

Collapse all Expand all

• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 3 washroom(s) of this type in the ward.
  • The washroom surveyed is located on the male corridor on the left.
  • The washroom surveyed is approximately 23m from the male ward entrance.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 94cm (3ft 1in).
  • The dimensions of the washroom are 145cm x 340cm (4ft 9in x 11ft 2in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 79cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 125cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 130cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • The toilet has a wall which can act as a back rest.
  • There is not a lateral transfer space.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 125cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 51cm (1ft 8in).
  • The bath is not height adjustable.
  • The bath tap type is sensor. It is not a mixer tap.
  • There is not a shower over/for the bath.
  • There are wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the bath wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are good.
• Comments View
  • The flush is a sensor behind the toilet.

You are on Consultation / Treatment Room (Interview Room). Skip to the next section.

Consultation / Treatment Room (Interview Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Interview Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is not a chair.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Eating and Drinking (Dining Area). Skip to the next section.

Eating and Drinking (Dining Area)

Collapse all Expand all

• Location and Access View
  • The following information is for the canteen.
  • The canteen is located left from the Wards Access entrance to the end of the corridor.
  • There is step-free access to the canteen.
  • For access there is a single manual door which may be difficult to open.
• Service and Menus View
  • Staff can bring food and/or drinks to tables.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 72cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
• Comments View
  • The canteen area is where patients take their meals.
  • Food is served from a trolley at the kitchen door.

You are on Day Room / Lounge Area (Female Lounge). Skip to the next section.

Day Room / Lounge Area (Female Lounge)

• There is a day room/lounge area.
• The day room/lounge area is approximately 13m from the the Wards Access entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There are sofas and also a mixture of single seats with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 48cm (1ft 7in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Day Room / Lounge Area (Mixed). Skip to the next section.

Day Room / Lounge Area (Mixed)

• The day room/lounge area is approximately 18m from the Wards Access entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is not a/are not door(s) into the day room/lounge area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There is bench seating and single seats with armrests.
• Some chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 49cm (1ft 7in).
• The distance between the floor and the highest table is 73cm (2ft 5in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

Collapse all Expand all

• Comments View
  • There is an information screen on the wall next to the staff office.

You are on Eating and Drinking (Service Users Kitchen). Skip to the next section.

Eating and Drinking (Service Users Kitchen)

Collapse all Expand all

• Location and Access View
  • The following information is for the self-service area.
  • The self-service area is located through the lounge area and to the right.
  • There is step-free access to the self-service area.
  • For access there is a single manual door which may be difficult to open.
• Service and Menus View
  • This area does not play background music.
  • There is not a hearing assistance system.
• Self-Service Counter(s) View
  • The height of the counter is 90cm.
  • The type of flooring in this area is laminate.
  • The lighting levels are moderate to good.
• Comments View
  • This is a kitchen area for use by the patients.
  • There are facilities for hot and cold drinks, warming food and a toaster.

You are on Room / Area (Group Room). Skip to the next section.

Room / Area (Group Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Group Room.
• The room / area is approximately 35m from the Ward Access entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

Collapse all Expand all

• Comments View
  • The room was in use full time during the survey, so it was not possible to take internal photographs.

You are on Inpatient Accommodation (Bedroom A High Dependency). Skip to the next section.

Inpatient Accommodation (Bedroom A High Dependency)

• The inpatient accommodation surveyed was Bedroom A.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is numerical signage for the room, that is clearly visible.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is step free access into the room(s).
• The door(s) open(s) away from you (push).
• The door is easy to open.
• The door(s) for the room is/are not push pad activated.
• The door opening width for the flat/room surveyed is 75cm+.
• The door(s) is/are single width.
• The flat/room surveyed did not have an accessible bathroom.
• Furniture and features in this room include; a bed, a wardrobe, a wash basin, a cabinet, a desk, a table, a chair without armrests and a mirror.
• Some of the furniture is permanently fixed in this room.
• There is room for a wheelchair user to manoeuvre in the flat/room surveyed.
• The wash basin tap type is sensor.
• Mirrors are not placed at a lower level or at an angle for ease of use.
• The height of the bed is 69cm (2ft 3in).
• The type of flooring in the flat/room surveyed is vinyl/laminate.
• The colour contrast between the walls and floor in the flat/room surveyed is good.
• The alarms button(s) is/are located next to the bed.
• The emergency alarm button(s) is not between 80cm and 100cm from floor level.
• Electric sockets are between 40cm and 100cm (4ft) from floor level.
• Light switches are between 75cm and 120cm (4ft) from floor level.
• The bed is adjustable.

You are on Washroom (Accessible Wet Room). Skip to the next section.

Washroom (Accessible Wet Room)

Collapse all Expand all

• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the unit.
  • The washroom surveyed is located at the end of the corridor for the bedrooms A and B.
  • The washroom surveyed is approximately 45m from the Ward Access entrance.
  • There is step free access to the washroom surveyed once inside the building.
  • This washroom is shared.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 94cm (3ft 1in).
  • The dimensions of the washroom are 284cm x 197cm (9ft 4in x 6ft 6in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 167cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 81cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 127cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 130cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 225cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 70cm.
  • There is a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head height is fixed.
  • The height of the shower head is 193cm (6ft 4in).
  • The shower control type is push.
  • A shower chair is available.
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are good.

You are on Family Room. Skip to the next section.

Family Room

• The family room is located left from the Hope Centre entrance through the door past the reception desk.
• There is step-free access to the family room.
• The family room is clearly signed.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 94cm.
• The type of flooring in the place of worship/room is vinyl/laminate.
• There is sufficient space for a wheelchair user to manoeuvre within the family room.
• There is a mixture of chairs with and without armrests.
• There is sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• No tables are permanently fixed.
• There is not a refreshment counter.
• There is not a sink.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• There is not a water dispenser available.
• There is a play area or toys/books for a child to play with.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are good.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located left from the Hope Centre entrance, through the door past reception along the corridor. Then right through the 2nd door on the corridor.
  • This accessible toilet is approximately 14m (15yd 11in) from the Hope Centre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 225cm (4ft 9in x 7ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 125cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.

You are on Accessible Toilet(s) (Left Hand Transfer with Baby Changing Facilities). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer with Baby Changing Facilities)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located left from the Hope Centre entrance on the corridor through the door past reception.
  • This accessible toilet is approximately 14m (15yd 11in) from the Hope Centre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 176cm x 227cm (5ft 9in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 124cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 134cm (4ft 5in).
  • The contrast between the towel dispenser and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.