Access Guide
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is not a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are not available.
- There is a/are hearing assistance system(s) available.
- The type of system is a portable loop.
- The hearing assistance system was not tested at the time of the survey.
- The hearing assistance system was tested on 26/04/2022.
- The hearing loop was not working at the time of testing.
- Home visits services are available.
Getting Here
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By Road
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- Traveling on the M6 North you will exit on Junction 21A and take the exit onto the M62 to Liverpool/Warrington(N)/Southport/M57. At Junction 7 take the A557/A57/A570 exit to Widnes/Prescot/St. Helens. At the interchange take the first exit onto Warrington Road/A57. Turn left onto Jubits Lane/B5419. At the roundabout go straight over, then take the second exit at the next roundabout. Continue on the road and the hospital is on your left.
- There are Blue Badge Bays located around the building. Standard parking bays are within the main hospital car park.
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By Bus
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- There are different buses which go past the hospital. They are the 17, 17A, 17B, 28, 32, 32A, 33, 35, 35A, 141, 195, and 196.
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By Train
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- The nearest train station from the hospital is St Helens Central Train station.
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Useful Links
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- Northern Railway.
- To view the web page described above click here (opens in new tab).
- Mersey Travel.
- To view the web page described above click here (opens in new tab).
Opening Times
- Monday 09:00 - 18:00.
- Tuesday 09:00 - 18:00.
- Wednesday 09:00 - 18:00.
- Thursday 09:00 - 18:00.
- Friday 09:00 - 18:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located to the left as you enter the site opposite the Birch Unit.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 240cm x 490cm (7ft 10in x 16ft 1in).
- The nearest Blue Badge bay is 23m (25yd 6in) from the O'Hanlon Building Main Entrance.
- The furthest Blue Badge bay is 32m (34yd 2ft) from the O'Hanlon Building Main Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is concrete.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located to the rear of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do need to be booked in advance.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 237cm x 467cm (7ft 9in x 15ft 4in).
- The nearest Blue Badge bay is 21m (22yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is concrete.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located to the left of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 114cm (3ft 9in).
- There is not an intercom.
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 105cm (3ft 5in).
- The main door(s) open(s) automatically (away from you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 153cm.
- There is a second set of doors.
- The door(s) open(s) automatically (away from you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 153cm.
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Ramp/Slope Details
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- The ramp/slope is located to the right of the main entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The width of the ramp is 117cm.
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located to the left of the ramp.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
Outside Access (Garden)
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Entrance Details
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- This information is for the entrance located opposite the main reception.
- The entrance area/door is not clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 90cm.
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Ramp/Slope Details
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- The ramp/slope is located to the left of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp is 116cm.
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The step(s) is/are medium (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Reception (Main Reception)
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Reception
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- The reception point is located to the left as you enter via the main entrance.
- The reception point is approximately 5m (5yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is not sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- The hearing assistance system was tested on 26/04/2022.
- The hearing assistance system was not working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- No tables are permanently fixed.
- The waiting room / area does have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Getting Around
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Access
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- There is step free access throughout the building.
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is carpet and vinyl.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are not provided in corridors.
- Seating is not provided in corridors.
- There is good colour contrast between the walls and floor in the majority of corridors.
- The lighting levels are good.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage does not include pictograms.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does play background music in public areas.
- Music is played within the reception foyer.
- There is not a hearing assistance system in the public areas of the building.
Consultation / Treatment Room (Group Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Group Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (Consultant Room 7)
- There is / are 12 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 7.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- The bed / couch is not adjustable.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (Consulting Room 2)
- There is / are 12 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consulting Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (Physical Health/Blood Test)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Clinic Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- Some chairs are height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Room(s) (Therapy Kitchen)
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Access
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- The room surveyed was Therapy Kitchen.
- Therapy Kitchen is located to the right of the building.
- There is not wayfinding signage on route to the room(s).
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
- There is step-free access into the room(s).
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Room Details
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- The door(s) open(s) away from you (push).
- The door(s) for the room(s) is/are not push pad activated.
- The door(s) is/are single.
- The door opening width(s) is/are 75cm+ for the room(s).
- The door may be difficult for some to open.
- There is not a hearing assistance system for the room(s).
- This room has a work surface and a dining table.
- There is not a red flashing fire alarm beacon in the room(s).
- There is fixed furniture within the room(s).
- The clear floor space beneath tables in the room(s) is 74cm.
- A height adjustable table/bench is not available.
- There is sufficient space for a wheelchair user to turn within the room.
- The seats do not have armrests.
- The type of flooring in the room(s) is vinyl.
- There is some flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
- Floor coverings in the room(s) are even with no trip hazards.
- The colour contrast between the walls and floor is good.
- Electric sockets are not between 40cm and 100cm (4ft) from floor level.
- Light switches are not between 75cm and 120cm (4ft) from floor level.
- The lighting levels are good.
- The work surface is 91cm from floor level.
Accessible Toilet(s) (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the rear of the reception foyer.
- This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from reception.
- There is written text signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 180cm x 215cm (5ft 11in x 7ft 1in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 111cm (3ft 8in).
- The transfer space is obstructed by a female sanitary bin and storage items.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There are dropdown rails on both sides of the toilet.
- The contrast between the dropdown rail(s) and wall is good.
- There is not a/are not wall-mounted grab rail(s) available.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 99cm and 133cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 82cm (2ft 8in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 68cm (2ft 3in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 100cm (3ft 3in).
- The contrast between the towel dispenser and the wall is poor.
- There is not a hand dryer.
Accessible Toilet(s)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the right of the building.
- This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from reception.
- There is written text signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens inwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 84cm (2ft 9in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 119cm x 322cm (3ft 11in x 10ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is not a lateral transfer space.
- The transfer space is obstructed by a female sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There are dropdown rails on both sides of the toilet.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 99cm and 133cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 96cm (3ft 2in).
- The contrast between the towel dispenser and the wall is poor.
- There is not a hand dryer.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located to the rear of the reception waiting area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 15m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 78cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- St Helens Hope & Recovery Centre - O'Hanlon Centre link (new tab) - click here.