You are on Getting Here (Talk Liverpool - Dale Street). Skip to the next section.

Getting Here (Talk Liverpool - Dale Street)

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• By Road View
  • From the M62: From the end of the M62 carry on towards the city centre on A5080 Edge Lane for 2 miles then turn right onto Low Hill. After 300 yards follow the road to the left and continue towards the city centre on Erskine Street, Islington then Hunter Street. At the bottom of Hunter Street turn left onto the A59 follow signs Birkenhead (Tunnel). At the roundabout take the 4th exit back onto the A59. Then either turn immediately left onto Dale Street and Talk Liverpool is on the right or continue for 100 yards to the Dale Street pay and display car park on the left. Alternatively for Blue Badge Bays, continue on A59 then after 200 yards turn left onto Crosshall Street, then immediately left onto Fontenoy Street. After 200 yards Talk Liverpool is on the right. From the Wirral: Join the M53 motorway and follow the signs for the Mersey Tunnel (Kingsway). After exiting the tunnel on the Liverpool side, keep right and follow City Centre which leads onto the A 59. Follow signs for Birkenhead Tunnel and City Centre onto Byron Street. At the roundabout take 4th exit back onto the A59. Then turn immediately left onto Dale Street and 151 Dale Street is on the right. Continue for 100yards to the Dale Street pay and display car park on the left. Alternatively for Blue Badge Parking, continue on A59 then after 200 yards left onto Great Crosshall Street then left onto Fontenoy Street, continue to 151 Dale Street which will be on the right with Blue Badge Parking outside.
  • There is public parking on Dale Street opposite the building. There is Blue Badge parking alongside the building in Fontenoy Street.
• By Bus View
  • At the time of survey the closest bus stop is on Hatton Garden where bus services 54, 54A, 56, and 58A stop.
• By Train View
  • Lime Street Station mainline station is approximately 400 yards from Talk Liverpool.
• By Underground View
  • Lime Street and Moorfields underground stations are both approximately 400 yards from Talk Liverpool.
• Useful Links View
  • Arriva Bus.
  • To view the web page described above click here (opens in new tab).
  • Lime Street Station.
  • To view the web page described above click here (opens in new tab).
  • Moorfields Station.
  • To view the web page described above click here (opens in new tab).
  • Mersey Rail.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are not available.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Dale Street.
  • The car park is located opposite the venue on Dale Street.
  • There is not a/are not Blue Badge parking bay(s) available within the car park.
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are available.
  • On street Blue Badge parking is located on Fontenoy Street on the side of the building.
  • There is not a designated drop off point.
• Comments View
  • There is Blue Badge Parking for 2 vehicles on Fontenoy Street.
  • The Blue Badge Parking is 25 m from the building entrance.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance Details View
  • This information is for the entrance located on the corner of Dale Street/Fontenoy Street.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 92cm (3ft).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm (3ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 99cm (3ft 3in).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 168cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 131cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the right of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up the ramp.

You are on Entrance (Internal Entrance). Skip to the next section.

Entrance (Internal Entrance)

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• Entrance Details View
  • This information is for the entrance located to the right from the external entrance.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 131cm (4ft 4in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 102cm (3ft 4in).
  • The main door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width.
  • The width of the door opening is 83cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 84cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • At the time of visit the intercom was not in use and patients use the push pad to enter the reception area.
  • The push pad is 96 cm high.
  • The second door leads from the reception area to the corridor with the consultation rooms.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located ahead from the internal entrance.
  • The reception point is approximately 4m (4yd 1ft) from the internal entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • Patients are called through from reception by their consultant.

You are on Getting Around (Talk Liverpool - Dale Street). Skip to the next section.

Getting Around (Talk Liverpool - Dale Street)

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• Access View
  • There is step free access throughout the ground floor.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is carpet.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Consultation / Treatment Room (6). Skip to the next section.

Consultation / Treatment Room (6)

• There is / are 16 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There is a maximum of 1 visitor allowed in this room (correct as of April 2022).

You are on Consultation / Treatment Room (8). Skip to the next section.

Consultation / Treatment Room (8)

• There is / are 16 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 8.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There is a maximum of 1 visitor allowed in this room (correct as of April 2022).

You are on Consultation / Treatment Room (13). Skip to the next section.

Consultation / Treatment Room (13)

• There is / are 16 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 13.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There is a maximum of 2 visitors allowed in this room (correct as of April 2022).

You are on Consultation / Treatment Room (14). Skip to the next section.

Consultation / Treatment Room (14)

• There is / are 16 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 14.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There is a maximum of 3 visitors allowed in this room (correct as of April 2022).

You are on Consultation / Treatment Room (15). Skip to the next section.

Consultation / Treatment Room (15)

• There is / are 16 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 15.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

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• Comments View
  • There is a maximum of 2 visitors allowed in this room (correct as of April 2022).

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located through the entrance to the consulting room area, left through 2 single doors and the accessible toilet is on the right.
  • This accessible toilet is approximately 15m (16yd 1ft) from the internal entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 97cm (3ft 2in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 203cm (5ft 3in x 6ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 109cm (3ft 7in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 168cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 80cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 117cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 109cm (3ft 7in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 83cm (2ft 9in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the ground floor ahead from the external entrance, through a set of double doors into the stairs lobby.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the external entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located between the ground and first floor and is accessed from the stairs.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the external entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are ground, 1, 2, 3, and 4.
  • There are 15 + steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are low to moderate.
• Comments View
  • The stairs are only needed to access the male standard toilets.
  • There is set of double automatic doors leading to the stairs lobby which can be opened by the receptionist for the 151 Dale Street Building.
  • There is a door release pad to exit at 96 cm high.