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Townsend Lane Neighbourhood Health Centre

98 Townsend Lane, Anfield, L6 0BB

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Access Guide

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Overview (Townsend Lane Neighbourhood Health Centre)

  • About View
    • This is a community health centre.
    • Services available in the venue include: a treatment pod, phlebotomy, podiatry, diet and continence services.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • There is another entrance giving step-free access via a very easy slope from Townsend Lane.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include doors permanently held open.
    • The ground and first floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (Townsend Lane Neighbourhood Health Centre)

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor, and on the first floor in the seating area and along the treatment corridor.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located within the standard toilets on the ground floor.
    • The male and female step-free standard toilet facilities are located on the ground floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the ground floor.

Parking (Townsend Lane Neighbourhood Health Centre)

  • Car Park View
    • The car park is located at the front of the Townsend Lane Neighbourhood Health Centre.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 228cm (width) x 465cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 30m from the Townsend Lane Neighbourhood Health Centre entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the right of the Townsend Lane Neighbourhood Health Centre entrance.
    • There is a dropped kerb with tactile paving from the drop-off point.

Entrance (Townsend Lane Neighbourhood Health Centre Entrance)

  • This entrance is located at the front of the Townsend Lane Neighbourhood Health Centre.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 128cm.
  • There is a key fob/card reader at a height of 97cm.
  • The height of the hand sanitiser is 132cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 156cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 113cm.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The push pad for the automatic doors is at a height of 97cm.
  • The width of the opening is 115cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 95cm.
  • There is step-free level access as you enter.

Getting Around (Townsend Lane Neighbourhood Health Centre)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include doors permanently held open.
  • The flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located ahead as you enter the Townsend Lane Neighbourhood Health Centre.
  • the Townsend Lane Neighbourhood Health Centre entrance
  • The most accessible route to the lift has step-free level access.
  • The ground floor and first floor are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 108cm (width) x 210cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located ahead as you enter the Townsend Lane Neighbourhood Health Centre.
  • The ground floor and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Reception (Townsend Lane Neighbourhood Health Centre)

  • The reception is located on the left as you exit the lift on the first floor.
  • The distance from the lift is 14m.
  • There is step-free level access to reception.
  • The height of the reception desk is 115cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and benches.
  • Furniture available in this area includes: coffee tables.
  • Some seating is fixed.

Consultation / Medical Room (Consulting Room 2)

  • There are 10+ consultation/medical rooms available.
  • The room surveyed was; Consulting Room 2.
  • The room is located along the treatment corridor on the left.
  • The most accessible route to the room has step-free level access, a lift and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 194cm.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Podiatry Treatment Room 6)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Podiatry Treatment Room 6.
  • The room is located along the treatment corridor on the left.
  • The most accessible route to the room has step-free level access, a lift and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Room 5 - Minor Surgery)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Room 5 - Minor Surgery.
  • The room is located along the treatment corridor on the left.
  • The most accessible route to the room has step-free level access, a lift and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 195cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the first floor, to the left of the treatment corridor entrance.
    • The distance from the lift is 16m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 183cm (width) x 253cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 115cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 91cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 111cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 95cm and 142cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Ground Floor)

  • The room surveyed is located on the ground floor to the left as you enter the Townsend Lane Neighbourhood Health Centre.
  • The distance from the Townsend Lane Neighbourhood Health Centre entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 85cm.
  • There is a wash basin, a hand dryer, an emergency alarm and a mirror in the room.
  • The wash basin has a push tap.
  • The room has a waste bin and a nappy/incontinence items bin.
  • Seating available in the room includes: chairs with armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.