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Eating Disorder Service

Vortex Court - Suite A, Building 2000, Enterprise Way, Liverpool, L13 1FB

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Access Guide

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Overview (Eating Disorder Service)

  • About View
    • This is an eating disorder service.
    • Services available in the venue include: eating disorder and weight management services.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include manual doors.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system on request.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: mandatory Mersey Care training.

Toilet and Changing Facilities (Eating Disorder Service)

Parking (Eating Disorder Service)

  • Car Park View
    • The car park is located at the front of Building 2000.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 451cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 107cm.
    • The nearest designated bay is 10m from the Building 2000 entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Visitors must park within the spaces that are allocated to the Eating Disorder Service.

Entrance (Building 2000 Entrance)

  • This entrance is located at the front of Building 2000.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There is an intercom at a height of 146cm.
  • There are double automatic doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 168cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The second door opens towards you.
  • The width of the opening is 89cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 129cm.
  • There is step-free level access as you enter.

Entrance (Eating Disorder Service Entrance)

  • This entrance is located ahead and to the left from the Building 2000 entrance.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an entry system at a height of 136cm.
  • There is an intercom at a height of 142cm.
  • There is a single manual door at this entrance.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens towards you.
  • The width of the opening is 78cm.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 126cm.
  • There is a second single manual door.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The second door opens towards you.
  • The width of the opening is 89cm.
  • The second door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 130cm.

Getting Around (Eating Disorder Service)

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Seating Area (Eating Disorder Service)

  • Location and Access View
    • The seating area is located between the Eating Disorder Service entrance doors.
    • The most accessible route has manual doors.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is a signed portable hearing assistance system in the seating area which has been tested and was working at the time of the survey.

Consultation / Medical Room (Room 1)

  • There are 3 consultation/medical rooms available.
  • The room surveyed was; Room 1.
  • The room is located on the right along the treatment corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: tables, coffee tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Bathroom with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The bathroom surveyed is located ahead and to the left after entering Building 2000.
    • The distance from the Building 2000 entrance is 9m.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is pictorial signage on or near the door.
    • The door opens by sliding and has a high visual contrast.
    • The width of the door opening is 80cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 234cm (width) x 246cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 167cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 88cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 124cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There is no shelf.
    • The bathroom has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist/turn.
    • There is a flip-down shower seat.
    • The shower seat is 51cm from the floor.