You are on Getting To The Hospital (Basildon University Hospital). Skip to the next section.

Getting To The Hospital (Basildon University Hospital)

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• By Road View
  • Basildon University Hospital is well signposted from most areas in Basildon.
    If you are driving from outside of Basildon, there is easy access to the hospital site via A176 Nether Mayne, signed from the Five Bells Interchange on the A13.
    The Postcode for a sat nav is SS16 5NL.
  • Basildon University Hospital has one main multi-storey car park.
    The car park has 1600 spaces with 10+ Blue Badge bays.
    The car park operates through automatic number plate recognition (ANPR).
    Visitors must pay at the machine before exiting.
• By Bus View
  • Up to 20 buses an hour serve Basildon University Hospital from both within the town of Basildon and beyond.
  • There is an onsite bus stop.
  • The main bus stop is located off the hospital service road, directly in front of the hospital main entrance, with direct links to Laindon, Wickford, Baildon Town Centre and Grays.
  • The main onsite bus stop is sheltered and has bench seating available.
    There is space for a wheelchair at this bus stop.
  • The bus stop is approximately 34m from the Main Entrance.
    From the bus stop, there is a path leading to the Main Entrance.
• By Train View
  • The nearest station is Basildon, approximately 1 mile away, with direct links to Shoeburyness and London Fenchurch Street.
    There is a bus stop at the train station with regular buses to the hospital.
    Tickets can be bought on the bus.
• Useful Links View
  • Bus times and prices.
  • To view the web page described above click here (opens in new tab).
  • Train times and prices.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Basildon University Hospital). Skip to the next section.

Getting Help and Assistance (Basildon University Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0300 443 0330.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Main Entrance, Accident and Emergency and Outpatients.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists, hoist slings and adjustable beds.
• To obtain mobility aids please contact the main reception.

You are on Getting Around (Basildon University Hospital). Skip to the next section.

Getting Around (Basildon University Hospital)

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• Access View
  • There is step free access throughout the building via lift(s).
  • There is a slight ramp, with handrails on both sides, for access to the main hospital corridor from the retail area.
  • The ramp or slope does bypass the step(s).
  • There is/are 4 clearly marked step(s), with handrails on both sides, for access to the main hospital corridor from the retail area.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a slight ramp, with handrails on both sides, for access to the Jubilee Wing from the main hospital corridor.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are provided in some corridors.
  • Seating is provided in some corridors.
  • There is high visual contrast between the walls and floor in the majority of corridors.
  • The lighting levels are varied.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is not provided.
  • Maps are provided at key intersections.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Lift (14A, 14B and 14C). Skip to the next section.

Lift (14A, 14B and 14C)

• There is a lift for public use.
• The lift is located off the main hospital corridor.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 92m (100yd 1ft) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level A, B, C and D.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 129cm (4ft 3in).
• The dimensions of the lift are 145cm x 172cm (4ft 9in x 5ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Next to Lifts 14A, 14B and 14C). Skip to the next section.

Other Floors (Next to Lifts 14A, 14B and 14C)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are level A, B, C and D.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are varied.

You are on Lift (20B). Skip to the next section.

Lift (20B)

• There is a lift for public use.
• The lift is located in the Jubilee Wing, off the main corridor.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 142m (155yd 11in) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level A, B and C.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 129cm (4ft 3in).
• The dimensions of the lift are 148cm x 229cm (4ft 10in x 7ft 6in).
• There are separate entry and exit doors in the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Next to Lift 20B). Skip to the next section.

Other Floors (Next to Lift 20B)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which are easy to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are level A, B and C.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (07A and 07B). Skip to the next section.

Lift (07A and 07B)

• There is a lift for public use.
• The lift is located in the Maternity department, off the main corridor.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 12m (13yd 4in) from the Antenatal and Gynaecology entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level A, B, C and D.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 145cm x 228cm (4ft 9in x 7ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Next to Lifts 07A and 07B). Skip to the next section.

Other Floors (Next to Lifts 07A and 07B)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are level A, B, C and D.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are varied.

You are on Lift (22A and 22B). Skip to the next section.

Lift (22A and 22B)

• There is a lift for public use.
• The lift is located in the Cardiothoracic Centre.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 6m (6yd 1ft) from the Cardiothoracic Centre entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level A, B, C and D.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 151cm x 131cm (4ft 11in x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Next to Lifts 22A and 22B). Skip to the next section.

Other Floors (Next to Lifts 22A and 22B)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are level A, B, C and D.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are varied.

You are on Lift (Jubilee Wing Lift - Out of Order). Skip to the next section.

Lift (Jubilee Wing Lift - Out of Order)

• There is a lift for public use.
• The lift is located at the front of the Jubilee Wing.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 4m (4yd 1ft) from the Jubilee Wing Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0, A, B and C.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 102cm x 132cm (3ft 4in x 4ft 4in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • As of May 2025 this lift has been out of order. Please contact the hospital for further information.

You are on Other Floors (Next to Jubilee Wing Lift). Skip to the next section.

Other Floors (Next to Jubilee Wing Lift)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are Level A, B and C.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located On Level C off the retail area. On Level C off the main entrance corridor. On Level C off the main hospital corridor. On Level C of the Outpatients Block. On Level C of the Jubilee Wing. On Level C of Maternity Department. On Level B of the Jubilee Wing. On Level A of the Jubilee Wing.
• Female and male standard toilet facilities are located On Level C off the Retail Area. On Level C off the main hospital corridor. On Level C of the Outpatients Block. On Level C of the Jubilee Wing. On Level C of Maternity Department. On Level B of the main hospital corridor. On Level B of the Jubilee Wing. On Level A of the Jubilee Wing.
• Parent and baby changing facilities are located On Level C off the retail area.

You are on Amenities (Basildon University Hospital). Skip to the next section.

Amenities (Basildon University Hospital)

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• Shops and Services View
  • The shops/services available include; WHSmith, Boots, M&S Simply Food, a pharmacy, a gift shop, a convenience store, a charity shop and coffee shops.
  • A free phone to call taxis is available in most major areas in the hospital.
• ATM Machines View
  • There is an/are ATM machine(s) available.
  • The ATM Machine(s) is/are located off the main hospital corridor.
  • A low level ATM machine is not available.
• Pay Phones and Charging Points View
  • Pay phones are not available.
  • Phone charging points are not available.
• Public WiFi View
  • Free public WiFi is available.
  • It is required to sign in online to get access to the public WiFi.
• TV Pre-Payment Machines View
  • There are TV pre-pay machines for patients.
  • The TV pre-pay machine(s) for patients is/are located off most major corridors.