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Cashiers Office

Pontefract Hospital, Friarwood Lane, Pontefract, WF8 1PL

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Access Guide

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Getting To The Hospital (Pontefract Hospital)

  • By Road View
    • Pontefract Hospital is situated on Friarwood Lane, near the centre of the town.
      The postcode is WF8 1PL.
      Pontefract Hospital can be accessed via the M18 (A1).
    • The main car parks at Pontefract Hospital are opposite the main building on Friarwood Lane.
      A parking ticket is collected on arrival and used to pay when leaving the hospital.
      There is accessible parking located outside the main entrance and Urgent Treatment Centre entrance.
  • By Bus View
    • The hospital offers a free bus service carrying visitors between Dewsbury, Pontefract and Wakefield hospitals.
      Service 113 takes patients and visitors between the three hospitals, seven days a week.
      Metro's online journey planner can be used to start to plan the journey by bus.
      Metroline phone number is 0113 245 7676.
      Metroline is open from 7am to 10pm daily (except Christmas Day, Boxing Day and New Year's Day).
    • There is an onsite bus stop.
    • The onsite bus stop is close to the hospital main entrance, on Friarwood Lane.
    • The bus stop is sheltered with bench seating and space for a wheelchair user.
    • The bus stop is located 58m from the hospital main entrance.
      The route from the bus stop to the main entrance is a slight uphill slope before levelling out on the approach to the main entrance.
      There are bollards on the approach with a minimum distance of 140cm between them.
  • By Train View
    • The nearest train station is Pontefract - Baghill station, located 0.6km away.
  • Useful Links View

Getting Help and Assistance (Pontefract Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located at Pinderfields Hospital Wakefield.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01924 542 972.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the hospital main reception desk.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, adjustable beds and crutches.
  • To obtain mobility aids please contact the hospital main reception.
  • Additional hospital services link (new tab) - click here.

Hospital Parking (Visitors Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located opposite the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • There is a push button control at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the hospital main entrance and at the rear of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
  • Comments View
    • There is a pedestrian crossing between the visitors car park and the hospital.
    • The pedestrian crossing has audible and visual warnings to indicate when it is safe to cross and a rotating cone on the right.
    • The controls for the pedestrian crossing are 110cm high and the rotating cone is 106cm high.

Hospital Parking (Main Entrance Blue Badge Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located in front of the hospital main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 460cm (7ft 7in x 15ft 1in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Parking is free for Blue Badge holders.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the hospital main entrance.
  • Comments View
    • There are bollards on the route from the Blue Badge bays to the hospital main entrance.
    • The bollards do not contrast well with the paving.
    • The bollards have a minimum width of 103cm.

Getting To (The Cashiers Office)

  • The Cashiers Office is/are located on the ground floor.
  • Access to the Cashiers Office is via the main hospital entrance.
  • Enter via the main hospital entrance and bear left, continue past the stairs and the Cashiers Office is located on the left.
  • There is step free access to the Cashiers Office.
  • The Cashiers Office is approximately 53m from the main hospital entrance.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 106cm.
    • The bollard(s) does/do not have a high visual contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 115cm (3ft 9in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 110cm (3ft 7in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 192cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 192cm.
  • Comments View
    • The hospital main entrance is open between the hours of 07:00 and 20:00.
    • Outside of these hours visitors should use the intercom to gain access.

Opening Times

  • Monday 08:00 - 16:30.
  • Tuesday 08:00 - 16:30.
  • Wednesday 08:00 - 16:30.
  • Thursday Closed.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.

Counter

  • The Cashiers Office is located on the ground floor.
  • The counter is approximately 53m (57yd 2ft) from the main hospital entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • The height of the counter is high (110cm+).
  • There is a clear knee recess beneath the low section of the counter.
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.

Toilet with Adaptations

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

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