Access Guide
Overview (Hatherton Centre)
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About
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- Facilities available in the venue include: Ashley House, Newport House, Norton House, Radford House, Sandon House and a gymnasium.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Stafford train station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors.
- There is not a toilet with adaptations available.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking (Chebsey House, Gayton Lodge, Hatherton Centre and Haywood Lodge Parking)
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Car Park
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- The car park is located between the Chebsey House, Gayton Lodge, Hatherton Centre and Haywood Lodge.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is clearly marked.
- The surveyed Blue Badge parking bay dimensions are 290cm (width) x 484cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 185cm.
- The most accessible route from the Blue Badge parking has a steep ramp or slope.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
- The nearest designated bay is 30m from the Chebsey House entrance.
- The nearest designated bay is 50m from the Gayton Lodge entrance.
- The nearest designated bay is 15m from the Hatherton Centre entrance.
- The nearest designated bay is 10m from the Haywood Lodge entrance.
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Charges and Restrictions
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- This car park is for visitors, Blue Badge holders and permit holders only.
- Parking is free for all users.
- Clearly presented parking signs are available.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Hatherton Centre Entrance)
- This entrance is located at the front of the Hatherton Centre.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There is an intercom at a height of 147cm.
- The height of the hand sanitiser is 137cm.
- There are double manual doors at this entrance.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 148cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
Reception (Hatherton Centre Reception)
- The reception is located to the left as you enter the Hatherton Centre reception area.
- The distance from the Hatherton Centre entrance is 4m.
- There is step-free level access to reception.
- The height of the reception desk is 86cm.
- The reception has windows.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: coffee tables.
Exit (Hatherton Centre Courtyard Entrance)
- The exit area is not clearly signed.
- There is step-free level access at the exit.
- There are double manual doors at this exit.
- The doors open away from you.
- The doors require effort to open.
- The width of the opening is 146cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second set of double manual doors .
- The second set of doors open away from you.
- The doors require effort to open.
- The width of the opening is 146cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a low visual contrast.
- There is step-free access via slope as you exit.
- The slope has a steep gradient.
Getting Around (Hatherton Centre)
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is not provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs without armrests.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Standard Toilet Facilities (Visitors Toilet)
- The shared standard toilet facilities were surveyed.
- The toilet is located to the left as you enter the Hatherton Centre.
- The distance from the Hatherton Centre entrance is 4m.
- The most accessible route has step-free level access.
- There is step-free level access into the toilet.
- There is no signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 72cm.
- Internally the door has a high visual contrast.
- There is a wash basin, a wall mounted soap dispenser and a hand towel available.
- The wash basin has a twist turn mixer tap.
- Lighting levels were even at the time of the survey.
