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The Flanagan Centre

St George's Hospital, Corporation Street, Stafford, ST16 3SR

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Access Guide

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Overview (The Flanagan Centre)

  • About View
    • Services available in the venue include: Adult Learning Disability services (Community Learning Disability Teams - CLDT and Intensive Support Team - IST).
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • The following areas have step-free access via ramps or slopes: There is a very easy slope along the corridor on the first floor of the centre.
    • The following areas have stepped access: The first floor is accessed via the stairwell.
    • A platform lift can be used to access the first floor but this is within Milford House.
    • Access throughout may include doors permanently held open.
    • The ground floor and first floor can be accessed via stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • British Sign Language can be provided virtually.
    • Documents are available in the following formats: large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (The Flanagan Centre)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located ahead as you enter the Flanagan Centre.
    • The transfer space varies between left and right in the toilets with adaptations.

Parking (Rear Parking)

  • Car Park View
    • The car park is located along the road at the rear of the St George's Hospital grounds.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 226cm (width) x 480cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes, uneven surfaces and a pedestrian crossing.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • The nearest designated bay is 50m from the Milford House entrance.
    • The nearest designated bay is 90m from the Ellesmere House entrance.
    • The nearest designated bay is 55m from the Flanagan Centre entrance.
  • Charges and Restrictions View
    • This car park is for visitors, Blue Badge holders and permit holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
    • View information on parking policies/charges (opens new tab).
    • All visitors and non-permit holders must register their vehicle upon arrival.
    • The parking touchscreen controls located within the Flanagan Centre are at a height of 135cm to 141cm.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (The Flanagan Centre Entrance)

  • This entrance is located at the front of the Flanagan Centre.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with a handrail on the right going up.
  • The ramp bypasses the steps.
  • There are 5 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The steps have tactile markings at the bottom.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is an intercom at a height of 126cm.
  • The height of the hand sanitiser is 112cm.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 84cm.
  • The door has a medium visual contrast.
  • There is a second single manual door.
  • The second door opens towards you.
  • The width of the opening is 87cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Getting Around (The Flanagan Centre)

  • The following areas have step-free access via ramps or slopes: There is a very easy slope along the corridor on the first floor of the centre.
  • The following areas have stepped access: The first floor is accessed via the stairwell.
  • A platform lift can be used to access the first floor but this is within Milford House.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny.
  • The visual contrast between the walls and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Seating Area (Visitors Waiting Area)

  • Location and Access View
    • The visitors waiting area is located after the Flanagan Centre entrance first door.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Ground Floor - Meeting Room 1)

  • The room is located to the left as you enter the Flanagan Centre.
  • The distance from the Flanagan Centre entrance is 4m.
  • The most accessible route to the room has step-free level access.
  • There is pictorial, written text, dementia friendly and numbered signage on or near the door.
  • There is step-free access via a very easy slope into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located ahead as you enter the Flanagan Centre. The surveyed toilet is on the left.
    • The distance from the Flanagan Centre entrance is 4m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 134cm (width) x 219cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a push button flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 118cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 103cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (The Flanagan Centre Stairs)

  • The stairs surveyed are located ahead as you enter the Flanagan Centre.
  • The ground floor and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (First Floor - Meeting Room)

  • The room is located along the corridor on the first floor of the Flanagan Centre.
  • The distance from the top of the Flanagan Centre stairs is 5m.
  • The most accessible route to the room has a very easy slope and doors permanently held open.
  • There is pictorial, written text and dementia friendly signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

Room (First Floor - Quiet Room)

  • The room is located halfway up the Flanagan Centre stairs, on the left.
  • The distance from the Flanagan Centre stairs is 4m.
  • The most accessible route to the room has steps.
  • There is pictorial, written text and dementia friendly signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 77cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • The desks are fixed.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Kitchen (First Floor - Staff Tea Room)

  • The kitchen is located on the first floor of the Flanagan Centre, at the end of the corridor.
  • There is step-free level access into the kitchen.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 77cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The work surface is 90cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The sink is 90cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever mixer tap.
  • Facilities within the kitchen include a fridge freezer, a dishwasher, a microwave, a kettle and a toaster.
  • The following machines are at a suitable height for a wheelchair user: dishwasher.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.