You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Mildenhall Hub is located outside the centre of the town off Queensway, along Sheldrick Way.
  • There is parking available, with Blue Badge bays and electric charging points.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • There is a bus stop located next to the hub.
• By Train View
  • The nearest Railway Station is Thetford.
  • For more information on Thetford Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located off Sheldrick Way.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 265cm x 500cm (8ft 8in x 16ft 5in).
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are no parking charges for the car park.
  • The car park is free for all users.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 130cm.
  • The height of the bollard(s) is 100cm.
  • The bollards do not contrast visually with the tarmac.
  • The bollards on the approach from the bus stop are 80cm wide and 100cm high.
  • There is step-free access on the approach.

You are on Outside Access (Front Entrance). Skip to the next section.

Outside Access (Front Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 215cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 215cm.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the venue.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 215cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 200cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right of the library.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 105cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 95cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are 90cm wide access gates leading from the reception into the leisure centre.
• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Getting Around (Ground Floor). Skip to the next section.

Getting Around (Ground Floor)

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• Access View
  • There is step-free access throughout the ground floor.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and vinyl.
  • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is poor colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Function Room. Skip to the next section.

Function Room

• The function room is located to the left of reception.
• There is step-free access to the function room.
• There is double doors to access the function room.
• The surface of the flooring is carpet.
• The layout of the room varies depending on functions or events taking place.
• There is a parent and baby room available within the function room.
• The height of the sink is 81cm.
• The tap is sensor operated.
• The height of the baby changing table once extended is 83cm.
• There is a toilet available.
• There is not a chair available.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

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• Location and Access View
  • The following information is for the café.
  • The café is located to the left of reception.
  • There is step-free access to the café.
• Service Counter(s) View
  • The height of the counter is 90cm.
  • The type of flooring in this area is carpet.
• Comments View
  • The café was not yet open to the public at the time of the survey.
• Comments View
  • The café was not yet open to the public at the time of the survey.

You are on Changing Area (Ground Floor - Wet Side). Skip to the next section.

Changing Area (Ground Floor - Wet Side)

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located at the rear of the ground floor corridor.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; a Changing Places, standard changing rooms/cubicles, an accessible shower, standard showers, an accessible toilet, standard toilets and baby change facilities.
  • This is a shared changing area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are easy to open.
  • The width of the door opening is 85cm.
  • The type of flooring in the changing area is vinyl.
  • There is a flashing fire alarm beacon within the changing area.
  • There are changing benches or seats within the changing area.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
  • There is a lower level hairdryer station and mirror located near the entrance to the changing area.
    Access to the standard changing cubicles is 55cm wide.
    There are larger standard changing cubicles available with a baby changing table.
    The height of the baby changing table once extended is 83cm.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are fixed.
  • The height of the shower head(s) is/are 200cm.
  • The shower control type(s) is/are push.
  • There is a flip-down/tip-up seat for the shower(s).
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • There is a/are wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
  • The wash basin(s) tap type is sensor.
  • The lighting levels in the toilet(s) are moderate to good.

You are on Changing Places (Ground Floor - Wet Side). Skip to the next section.

Changing Places (Ground Floor - Wet Side)

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• Location and Access View
  • The facility is located at the rear of the changing area.
  • The facility is in addition to standard and accessible toilets.
  • There is level access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • You do not need a key for the facility.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The door does not have a horizontal grab rail.
  • The width of the door is 106cm (3ft 6in).
  • The dimensions of the facility are 304cm x 405cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 85cm.
  • The transfer space on the left as you face the toilet is 80cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a lever flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 92cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 104cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • The height of the coat hook is 104cm from the floor.
  • There is a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.
• Comments View
  • There is separate door at the rear of the changing place which gives direct access to the pool area.

You are on Accessible Toilet(s) (Ground Floor - Wet Side). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Wet Side)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located next to the access to the pool side area.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 96cm (3ft 2in).
  • The contrast between the internal door and wall is fair.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 205cm (4ft 9in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is fair.

You are on Accessible Shower (Ground Floor - Wet Side). Skip to the next section.

Accessible Shower (Ground Floor - Wet Side)

• This accessible shower is located next to the access to the pool side area.
• There is step-free access to the accessible shower.
• There is no signage on or near the shower door.
• The shower does have an unobstructed minimum 150cm x 150cm turning space.
• There is a shower unit with a detachable shower head.
• The shower head is height adjustable.
• The adjustable shower head can be placed between 105cm and 185cm when mounted.
• There is a flip-down/tip-up seat for the shower.
• The seat/chair is not height adjustable.
• The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
• Horizontal and/or dropdown rails are available on both sides of the shower seat.
• The colour contrast between the shower rails and wall is good.
• There is not a vertical grab rail for the shower.
• There is an emergency alarm for the shower.
• The emergency pull cord alarm is fully functional.

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• Comments View
  • The shower has both a fixed and an adjustable shower head.

You are on Swimming Pool (Main Pool). Skip to the next section.

Swimming Pool (Main Pool)

• There is a lifeguard for the swimming pool.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 7 steps.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a ladder type entrance into the water.
• There is a pool pod lift available to access the pool.
• There is a wet side chair available.
• Seating around the pool includes; chairs without armrests.
• There is not an emergency alarm at poolside.

You are on Swimming Pool (Teaching Pool). Skip to the next section.

Swimming Pool (Teaching Pool)

• There is a lifeguard for the swimming pool.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 7 steps.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a ladder type entrance into the water.
• There is a pool pod lift available to access the pool.
• There is a wet side chair available.
• Seating around the pool includes; chairs without armrests.
• There is not an emergency alarm at poolside.

You are on Accessible Toilet(s) (Ground Floor - Right-Hand Transfer - with Accessible Shower and Baby Changing Facilities). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Right-Hand Transfer - with Accessible Shower and Baby Changing Facilities)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the ground floor corridor.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 236cm x 380cm (7ft 9in x 12ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 318cm (10ft 5in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 105cm and 170cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
  • The emergency pull cord alarm is fully functional.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 83cm.
• Comments View
  • The doors have a leaf extension which increases the door width to 140cm.
  • The shower also has a fixed head at 200cm high.
• Comments View
  • The doors have a leaf extension which increases the door width to 140cm.
  • The shower also has a fixed head at 200cm high.

You are on Accessible Toilet(s) (Ground Floor - Right-Hand Transfer with Accessible Shower). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Right-Hand Transfer with Accessible Shower)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the ground floor corridor.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 215cm x 250cm (7ft 1in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 170cm (5ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 105cm and 170cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
• Comments View
  • The doors have a leaf extension which increases the door width to 140cm.
  • The shower also has a fixed head at 200cm high.

You are on Changing Area (Ground Floor - Dry Side - Female and Male). Skip to the next section.

Changing Area (Ground Floor - Dry Side - Female and Male)

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located at the rear of the ground floor corridor.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers and standard toilets.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 94cm.
  • The type of flooring in the changing area is vinyl.
  • There is a flashing fire alarm beacon within the changing area.
  • There are changing benches or seats within the changing area.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
  • There is a lowered hairdryer and mirror.
    There is a section of the changing bench with a grab rail and dropdown rail.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are fixed.
  • The height of the shower head(s) is/are 200cm.
  • The shower control type(s) is/are push.
  • There is no seat for the shower(s).
  • There is a/are wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • An ambulant toilet with wall-mounted grab rails is available.
  • The wash basin(s) tap type is sensor.
  • The lighting levels in the toilet(s) are moderate to good.
  • Vertical grab rail sides vary.
• Baby Changing Facilities View
  • Baby changing facilities are not available.

You are on Ground Floor - Sports Hall. Skip to the next section.

Ground Floor - Sports Hall

• There is step-free access to the sports hall.
• There are double width doors to access the sports hall that open away from you and are 170cm wide.
• There is step-free access throughout the hall.
• Thee surface of the flooring is wood.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located ahead as you enter the leisure centre.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.
• There is a/are similar lift(s) available.

You are on Getting Around (First Floor). Skip to the next section.

Getting Around (First Floor)

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• Access View
  • There is step-free access throughout the first floor.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in all areas.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Accessible Toilet(s) (First Floor - Right-Hand Transfer with Accessible Shower). Skip to the next section.

Accessible Toilet(s) (First Floor - Right-Hand Transfer with Accessible Shower)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located opposite the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 95cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 265cm x 365cm (8ft 8in x 11ft 12in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 310cm (10ft 2in).
  • The transfer space is obstructed by a waste disposal bin and a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
• Comments View
  • The shower also has a fixed head at 200cm high.
  • At the time of the survey the flip down seat was out of use.

You are on Changing Area (First Floor - Female and Male). Skip to the next section.

Changing Area (First Floor - Female and Male)

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located at the rear of the first floor corridor.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers and standard toilets.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 96cm.
  • The type of flooring in the changing area is vinyl.
  • There is a flashing fire alarm beacon within the changing area.
  • There are changing benches or seats within the changing area.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
  • There is a lowered hairdryer and mirror.
    There is a section of the changing bench with a grab rail and dropdown rail.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are fixed.
  • The height of the shower head(s) is/are 200cm.
  • The shower control type(s) is/are push.
  • There is no seat for the shower(s).
  • There is a/are wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is available.
  • The wash basin(s) tap type is sensor.
  • The lighting levels in the toilet(s) are moderate to good.
  • Vertical grab rail sides vary.
• Baby Changing Facilities View
  • Baby changing facilities are not available.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

• The fitness suite is staffed when open.
• There is step free access to the fitness suite.
• The doors are manual.
• The door opening width is 88cm.
• Staff receive training in assisting disabled people.
• There is clear manoeuvring space between equipment.
• There is level access to all of the equipment.
• Equipment suitable for mobility or sensory impaired users includes; free weights, upper body machines where fixed seats can be removed, cable resistance machines and arm cycles.
• The type of flooring in the fitness suite is carpet and vinyl.
• There is not a hearing assistance system.

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• Comments View
  • There is an information desk located at the centre of the gym.
  • The height of the desk is 97cm, and the lowered section is 75cm.

You are on Studios. Skip to the next section.

Studios

• There are 2 studios located along the first floor corridor.
• There is step-free access to both studios.
• There is clear signage to both studios.
• There are double width doors into the studios.
• The surface of the flooring is wood.
• The layout of the rooms vary depending on functions and events taking place.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Mildenhall Hub link (new tab) - click here
• Mildenhall Library link (new tab) - click here