You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: a quiet room, sensory room, baby change area, toilets with adaptations, standard toilets and a Changing Places facility.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest step-free train station is Milton Keynes Central.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: an electric scooter and wheelchair attachable trollies.
  • View more information on borrowing or hiring equipment (opens new tab).
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located within the quiet room in the guest services lounge area.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located in the guest services lounge area.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located in the guest services lounge area.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the guest services lounge area.
  • Parent and baby changing facilities are located in the guest services lounge area.

You are on Parking (Deer Walk Entrance). Skip to the next section.

Parking (Deer Walk Entrance)

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• Car Park View
  • The car park is located to the left and right of the Deer Walk entrance.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 375cm (width) x 500cm (depth).
  • There are no hatched/marked zones.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 10m from the Deer Walk entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Clearly presented parking signs are not available.
  • Payment machines are located throughout the car park.
  • There is a payment machine with controls at a suitable height for a wheelchair user.
  • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
  • Deer Walk is the closest entrance to the guest services lounge.
    Blue Badge bays are located outside the majority of entrances around the centre, with at least two bays generally located close to an entrance.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Marlborough Gate Multi-Storey Car Park). Skip to the next section.

Parking (Marlborough Gate Multi-Storey Car Park)

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• Car Park View
  • The car park is located at the rear of John Lewis.
  • The car park is multi-storey.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 260cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 485cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 50m from the Midsummer Arcade and Silbury Arcade entrances.
  • The most accessible route from the Blue Badge parking has step-free level access.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Clearly presented parking signs are not available.
  • Payment machines are located close to the Blue Badge parking bays.
  • There is a payment machine with controls at a suitable height for a wheelchair user.
  • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • There are more than 10 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 210cm (width) x 470cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Counter (Guest Services - Marlborough Gate Multi-Storey Car Park). Skip to the next section.

Counter (Guest Services - Marlborough Gate Multi-Storey Car Park)

• The counter is located to the right from the car park vehicle entrance.
• The distance from the Blue Badge bays is 25m.
• There is step-free access via slope to the counter.
• The slope has a steep gradient.
• The height of the counter is 80cm.
• There is not a lowered section at the counter.
• The counter has windows.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Access Point (Marlborough Gate Multi-Storey Car Park). Skip to the next section.

Access Point (Marlborough Gate Multi-Storey Car Park)

• This access point is located at the rear of the car park leading to centre:mk.
• The access point is not clearly signed.
• There is step-free level access.
• There is a single manual door.
• The door is permanently held open.
• The width of the opening is 225cm.
• There is a small lip on the threshold of the opening.

You are on Entrance (Midsummer Arcade and Silbury Arcade Entrances). Skip to the next section.

Entrance (Midsummer Arcade and Silbury Arcade Entrances)

• This entrance is located at the rear of John Lewis.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• There is a push pad at a height of 95cm.
• The width of the opening is 153cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• The automatic doors at each entrance are accompanied by set of double manual doors.

You are on Entrance (Deer Walk). Skip to the next section.

Entrance (Deer Walk)

• This entrance is located off Silbury Boulevard.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 95cm.
• The width of the opening is 96cm.
• The door has a low visual contrast.
• The Deer Walk entrance has the most direct access to the guest services lounge facilities.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas.
• The flooring is shiny.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• All of the walls have a reflective finish.
• There is background noise in some areas of the venue.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs without armrests, sofas, benches and stools.
• Lighting levels were even at the time of the survey.

You are on Counter (Information Desk). Skip to the next section.

Counter (Information Desk)

• The counter is located in Midsummer Arcade.
• The distance from the Deer Walk entrance is 200m.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Reception (Guest Services Lounge). Skip to the next section.

Reception (Guest Services Lounge)

• The reception is located at the junction of Deer Walk and Silbury Arcade.
• The distance from the Deer Walk entrance is 50m.
• There is step-free level access to reception.
• The height of the reception desk is 110cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• The reception has patterned/distracting backgrounds.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 71cm to 85cm from the floor.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the size of the space.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
• Some chairs are fixed.

You are on Room (Sensory Room). Skip to the next section.

Room (Sensory Room)

• The room is located in the guest services lounge area.
• The distance from the Deer Walk entrance is 50m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: armchairs.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Room (Quiet Room). Skip to the next section.

Room (Quiet Room)

• The room is located in the guest services lounge area.
• The distance from the Deer Walk entrance is 50m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 80cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a low visual contrast.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm and ritual washing facilities.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Changing Places (Guest Services Lounge - Transfer Both Sides). Skip to the next section.

Changing Places (Guest Services Lounge - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located in the guest services lounge area.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the Deer Walk entrance is 50m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 107cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 300cm (width) x 430cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 74cm.
  • The transfer space on the left as you face the toilet is 82cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 92cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 179cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a sensor tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 102cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 101cm from the floor.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 94cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 160cm from the floor.
  • A privacy screen is not available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Guest Services Lounge - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Guest Services Lounge - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located in the guest services lounge area.
  • The distance from the Deer Walk entrance is 55m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards automatically and has a high visual contrast.
  • The width of the door opening is 95cm.
  • The door has a push pad lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 153cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 82cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 82cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 150cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • The two other toilets with adaptations facilities are operated via manual, outward opening doors.

You are on Parent and Baby Room / Feeding Room (Guest Services Lounge). Skip to the next section.

Parent and Baby Room / Feeding Room (Guest Services Lounge)

• The room surveyed is located in the guest services lounge area.
• The distance from the Deer Walk entrance is 55m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• The height of the baby change facility when in use is 104cm.
• There is a toilet, a wash basin, a hand dryer and a paper towel dispenser in the room.
• The wash basin has a sensor tap.
• The room has a waste bin and a nappy/incontinence items bin.
• Seating available in the room includes: chairs with armrests, armchairs, sofas, benches and stools.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.