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MK Council

Council Offices, Saxon Gate East, Milton Keynes, MK9 3EJ

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Access Guide

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Introduction

  • Services / facilities within the building include :
    Ground Floor - Benefits, Parking and Council Tax
    First Floor - Housing, Planning, Enviromental Services, meeting rooms and the council chamber.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Milton Keynes.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Milton Keynes Central.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
    • The nearest designated bay is 11m (12yd) from the main entrance.
    • The furthest designated bay is 15m (16yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is block paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Opening Times

  • Monday 09:00 - 17:15.
  • Tuesday 09:00 - 17:15.
  • Wednesday 09:00 - 17:15.
  • Thursday 09:00 - 17:15.
  • Friday 09:00 - 17:15.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Main Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 159cm (5ft 3in) wide.

Reception (Customer Services)

  • The desk/counter is 9m (9yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Comments View
    • There are fixed hearing loops in the council chamber and the 3 meeting rooms.
    • The photographs show the council chamber and one of the meeting rooms respectively.

Ground Floor Meeting Area

  • This area is an open plan space consisting of small private meeting desks that are 69cm high as shown in photograph 1.
  • There are individual computer stations available that are 69cm high as shown in photograph 2.
  • There are some meeting areas in enclosed rooms around the edge of the main area, as shown in photograph 3.
  • Chairs without armrests are available.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Main)

  • There is a lift for public use.
  • The lift is located on the right as you face reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • The lift is approximately 11m (12yd 1in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 160cm x 133cm (5ft 3in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low.

Reception (First Floor)

  • The reception desk is 7m (22ft 12in) from the lift.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Outside Access (Council Chamber)

  • This information is for the entrance located in the main corridor.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 162cm (5ft 4in) wide.

Level Change (Council Chamber)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the chair of the chamber.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 100cm (3ft 3in).

Outside Access (Public Gallery)

  • This information is for the entrance located on the first floor next to reception.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 162cm (5ft 4in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 168cm (5ft 6in) wide.
  • Comments View
    • The first set of doors are push pad operated for entrance only.

Level Change (Public Gallery)

  • There are steps to access this area / service.
  • The steps are located inside the entrance.
  • There is / are 4 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on the right going up.
  • There is a standard and / or platform lift to access this service.

Lift (Public Gallery)

  • There is a lift for public use.
  • The lift is located by the steps inside the entrance.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is 20m (22yd) from main lift.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 90cm x 100cm (2ft 11in x 3ft 3in).
  • The lighting level in the lift is bright.

Accessible Toilet (Ground Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • This accessible toilet is located within the standard male toilets.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • This is a male facility.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door is light.
    • The dimensions of the accessible toilet are 178cm x 250cm (5ft 10in x 8ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 98cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilets.
    • The height of the baby change table once extended is 99cm (3ft 3in).
  • Comments View
    • Photograph 1 shows the male facility and photograph 2 shows the female facility.

Accessible Toilet (First Floor)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 15m (16yd) from the lift.
    • The accessible toilet is located by the public gallery entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is light.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 165cm x 260cm (5ft 5in x 8ft 6in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 94cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 110cm (3ft 7in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.