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Willow Unit

Milton Keynes University Hospital, Standing Way, Eaglestone, Milton Keynes, MK6 5LD

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Access Guide

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Getting To (Willow Unit)

  • This route starts at Car Park B.
  • The most accessible route from here has step-free access via slope.
  • The slope gradient varies between slight and steep.
  • This route also has uneven surfaces, bollards and a dropped kerb without tactile paving.
  • View further information about parking at the hospital (opens new tab).
  • Access to this department is via Ward 16 Entrance - Level 1.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • This department is located on level 1 of the Blue Zone.
  • The department is approximately 15m from Ward 16 Entrance - Level 1.
  • Enter the hospital via the Ward 16 entrance - Level 1 and turn right.
  • Follow the main hospital corridor and the entrance to the Willow Unit is located on the left.
  • This route to the department has step-free level access.
  • Doors are held open along this route.
  • Some flooring is shiny along this route.
  • There are not resting areas along this route to the department.
  • Wayfinding signage is provided.
  • Dementia-friendly signage is not provided.
  • View information on getting to and around the hospital (opens new tab).

Hospital Parking (Car Park B)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the rear left of the hospital, outside the Blue Zone.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 233cm x 493cm (7ft 8in x 16ft 2in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the hospital building.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the exit barriers.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 70m (76yd 1ft) from the Ward 16 entrance.
  • Comments View
    • Blue Badge bay parking tickets can be validated by scanning the Blue Badge code at the payment machine or at the barrier.

Outside Access (Ward 16 Entrance - Level 1)

  • Entrance Details View
    • This information is for the entrance located to the rear right of the hospital next to Car Park B.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 145cm.
    • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 113cm (3ft 8in).
    • There is a door release button when exiting.
    • The height of the door release button is 105cm (3ft 5in).
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • This entrance gives access to level 1 of the Blue Zone.

Department Service (Willow Unit)

  • Location and Access View
    • Willow Unit is located on level 1 of the Blue Zone.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is an intercom at a height of 139cm.
    • There are double manual doors.
    • The doors open towards you.
    • The doors require effort to open.
    • The width of the opening is 152cm.
    • The doors have a high colour contrast.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • Doors are held open along circulation routes.
    • There is a high colour contrast between the walls and floor along the majority of circulation routes.
    • Some flooring is shiny.
    • There is background noise.
    • Wayfinding signage is provided.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.

Toilet and Changing Facilities (Willow Unit)

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • The toilets with adaptations are located halfway along the corridor on the left side of the unit.
    • The transfer space varies between toilets with adaptations.
  • Changing Facilities View
    • Parent and baby changing facilities are located within 2 of the toilets with adaptations.

Reception (Urology Unit Reception)

  • Location View
    • The reception is located ahead and to the right as you enter the unit.
    • The distance from the Willow Unit entrance is 6m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 98cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 74cm.
    • The reception has screens which may affect the ability of someone to lip read.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There is background noise in this area.
    • Some flooring is shiny.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.

Consultation / Medical Room (Consultation Room 3)

  • The room surveyed was Consultation Room 3.
  • The room is located at the front of the corridor on the left side of the unit.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Procedure Room 1)

  • The room surveyed was Procedure Room 1.
  • The room is located at the end of the corridor on the left side of the unit, on the left.
  • The most accessible route to the room has step-free level access.
  • Doors are held open along the most accessible route.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • There is a locked extension leaf.
  • The width of the opening is 78cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 195cm.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Treatment Room)

  • The room surveyed was Treatment Room.
  • The room is located at the front of the corridor on the left side of the unit.
  • The most accessible route to the room has step-free level access.
  • Doors are held open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 195cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located halfway along the corridor on the left side of the unit.
    • The distance from the Willow Unit entrance is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 167cm (width) x 180cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 115cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 140cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a clinical waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 93cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.