Access Guide
Overview
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About
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- Services available in the venue include: M and S, WH Smith, Costa, Greggs, Pret a Manger and Burger King.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Huntingdon.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas, this may include the use of a lift.
- There are no doors along circulation routes.
- The ground and first floors can be accessed via a platform lift.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located ahead as you enter, towards the rear of the building.
- All toilets with adaptations have a right hand transfer space.
- Female and male step-free standard toilet facilities are located ahead as you enter, towards the rear of the building.
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Changing Places Facilities
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- Changing Places facilities are located ahead as you enter, towards the rear of the building.
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Changing Facilities
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- Parent and baby changing facilities are located ahead as you enter, towards the rear of the building.
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Washroom and Shower Facilities
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- Standard shower facilities are located within the male and female standard toilets.
ATMs
- There is one ATM.
- The ATM is located ahead as you enter, close to the lift.
- The ATM is not clearly signed.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 77cm and 123cm.
Parking
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Car Park
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- The car park is located in front of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 11 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 250cm (width) x 480cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 128cm.
- The nearest designated bay is 8m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- Parking is free for all users.
- There is a maximum stay of 2 hours for free parking.
- Payment is required for stays beyond 2 hours.
- Payment is via mobile app.
Entrance
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 180cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are bollards between the car park and the entrance.
Getting Around
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Access
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- There is step-free level access throughout walkways.
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Circulation
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- There are no doors to open along circulation routes.
- The contrast between the walls and floor varies between low and high along circulation routes.
- The flooring is patterned.
- There is background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: sofas.
- Lighting levels vary due to the use of large glazed walls.
Seating Area (Ground Floor)
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Location and Access
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- The seating area is located both to the left and to the right as you enter.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to this area.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor colour contrast varies between low and high.
- Seating available in this area includes: chairs without armrests, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under some of the tables/desks is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Shop (M and S Food)
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Access to the Shop
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- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the shop.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
- There is background noise.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Payment Counters and Checkouts
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- Self-service checkouts are available.
- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 123cm to 128cm from the floor.
- The touchscreen has the following accessibility aids: a Call for Assistance button.
- The height of the scanner is 103cm.
- The height of the loading area is 58cm.
- The height of the packing area is 58cm.
- The card payment machine is at a height of 95cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
Shop (WH Smith)
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Access to the Shop
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- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the shop.
- There is an opening without doors.
- The width of the opening is 110cm.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are under 120cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
- The flooring is shiny.
- There is background noise.
- There is overhead aisle signage.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Payment Counters and Checkouts
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- The payment counter is located at the rear of the shop.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 105cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- Lighting levels were even at the time of the survey.
- Self-service checkouts are available.
- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 117cm to 140cm from the floor.
- The touchscreen has the following accessibility aids: a magnifier and a Call for Assistance button.
- The height of the scanner is 105cm.
- The height of the loading area is 73cm.
- The height of the packing area is 73cm.
- The card payment machine is at a height of 112cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
Food and Drink
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Restaurant Bar Café 1
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- Costa is located to the left after you enter.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is 130cm.
- There is step-free level access throughout all areas.
- There is a payment counter.
- The surface height is 95cm.
- Menu types include: wall-mounted (digital), countertop and touchscreen.
- The following are available: a hearing assistance system, drinking straws, takeaway cups and takeaway cutlery.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs without armrests, sofas and stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to there being different types of lights in the space.
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Restaurant Bar Café 2
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- Greggs is located to the left after you enter.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- There is a payment counter.
- The surface height is 117cm.
- Menu types include: wall-mounted (digital) and countertop.
- The following are available: a hearing assistance system, drinking straws, takeaway cups and takeaway cutlery.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
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Restaurant Bar Café 3
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- Pret a Manager is located ahead as you enter.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a payment counter.
- The surface height is 117cm.
- Menu types include: wall-mounted and countertop.
- The following are available: a hearing assistance system, drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 4
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- Burger King is located ahead as you enter the services.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a service counter.
- The surface height is 90cm.
- Menu types include: wall-mounted (digital) and touchscreen.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Changing Places
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Location and Access
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- The Changing Places facility surveyed is located ahead as you enter, towards the rear of the building.
- The Changing Places toilet is in addition to other toilet facilities.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The distance from the entrance is 55m.
- The most accessible route to the Changing Places facility has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 104cm.
- The door has a locking handle.
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
- The dimensions of the facility are 292cm (width) x 400cm (depth).
- There is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
- The lateral transfer space on the left is 85cm (from the side of the toilet pan).
- The lateral transfer space on the right is 171cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the right transfer side.
- There is no horizontal grab rail for the toilet.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high colour contrast.
- There are dropdown grab rails on both sides of the toilet.
- The dropdown grab rails have a high colour contrast.
- The toilet seat is 49cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 78cm from the floor.
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Changing Bench and Hoist Details
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- The changing bench is wall mounted and height adjustable.
- The length of the changing bench is 185cm.
- The facility hoist is powered overhead and accesses all areas.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 120cm from the floor.
- There is not a towel dispenser.
- A wide paper roll dispenser is available.
- The wide paper roll dispenser is 100cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 97cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There is an unobstructed shelf.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 105cm and 141cm from the floor.
- A privacy screen is available.
- The walls and floor have a medium colour contrast.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Right Hand Transfer)
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Location
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- The toilet surveyed is located ahead as you enter, towards the rear of the building.
- The distance from the entrance is 50m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 92cm.
- The door has a locking handle.
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a low colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 217cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 81cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a medium colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 96cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a medium colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 85cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 91cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are no coat hooks.
- The walls and floor have a medium colour contrast.
- Lighting levels were even at the time of the survey.
Family Room
- The room is located ahead as you enter, towards the rear of the building.
- The distance from the entrance is 50m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 92cm.
- The door has a high colour contrast.
- Internally the door has a high colour contrast.
- The height of the baby change facility when in use is 107cm.
- There is also a toilet, a wash basin, a hand dryer, a mirror and a coat hook in the room.
- The wash basin has a lever mixer tap.
- The room has a nappy/incontinence items bin and a sanitary bin.
- Seating available in this room includes: armchairs.
- The walls and floor have a medium colour contrast.
- Lighting levels vary due to there being different types of lights in the space.
Lift
- The lift surveyed is located ahead as you enter, to the rear of the building.
- The distance from the entrance is 40m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
- This lift is an enclosed platform lift.
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Enclosed Platform Lift
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- The ground and first floors can be accessed by this lift.
- The lift door has a low colour contrast.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 500kg.
- The external lift control buttons have tactile and Braille markings.
- The control buttons have a low colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 89cm.
- The internal dimensions of the lift are 148cm (width) x 110cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a low colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- The lift is slow moving.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs are located ahead as you enter, towards the rear of the building.
- The ground and first floors can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm-45cm.
- The steps have open risers.
- Lighting levels were even at the time of the survey.
Seating Area (First Floor)
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Location and Access
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- The seating is located on the first floor.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to this area.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs without armrests, armchairs and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is background noise in this area.
