Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

BP Petrol Station - A1(M) - Washington Services - Southbound - Moto

A1(M) - Washington Services - Southbound - Moto, A1(M) Junction 64, Portobello, Birtley, County Durham, DH3 2SJ

Access Guide

Show Easy Read

Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made in the shop, at an out of hours counter and by using a phone app.
  • For the A1(M) - Washington Services - Southbound - Moto AccessAble Access Guide please click here (new tab).

Getting Here

  • The services are located on the A1(M) Southbound at Junction 64.
  • There is signage along the motorway indicating the distance to the services.
  • The services car park has Blue Badge parking, parent and child parking, standard parking and electric vehicle charging points.
  • There is coach parking at the rear of the services building.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Customers can ask for assistance by using the Fuel Service App or by calling the number at the pumps.
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; BPme.
  • It is not possible to pay at the pump.
  • The height range of the pump controls/screen is 146cm to 173cm.
  • The height of the fuel pump nozzle slot is 120cm.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'shop'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The push pad or push button is 105cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 89cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 110cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 112cm.
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 4cm.
    • There is not a/are not handrail(s) at the step(s).

Shop

  • Circulation View
    • The majority of aisle widths are not 150cm+.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is high colour contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
    • Music is played everywhere.
  • Till(s) View
    • The till(s) is/are located to the left after you enter.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are not clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is/are placed in front of a plain background.
    • The lighting levels at the till(s) are moderate to good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 116cm.
    • There is not a lowered section at the till(s).
    • There is a hearing assistance system at the till(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 23/10/2024.
    • The hearing assistance system was not working at the time of testing.

Toilet with Adaptations (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located at the rear right of the shop.
    • This accessible toilet is approximately 10m from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The signage says 'Toilet'.
    • The contrast between the external door(s) and wall(s) is high.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 84cm.
    • The contrast between the internal door(s) and wall(s) is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 200cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 120cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 42cm.
    • The toilet seat contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm.
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm.
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.

Standard Toilet(s)

  • The accessible toilet is also used as the female and male standard toilet.