Access Guide
Summary
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Getting Help and Assistance
View
- The opening times are:-
Monday to Friday - 05:00 to 20:00 Saturday - 05:00 to 19:00 Sunday - 06:00 to 20:00. - There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/10/2024.
- The hearing assistance system was working at the time of testing.
- The opening times are:-
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Access
View
- Greggs is located to the left after you enter the services building via the front entrance.
- There is step-free access to Greggs.
- The entrance area is clearly signed.
- For the A1(M) - Washington Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the right after you enter the services via the front entrance.
- For detailed information about the toilet facilities please click here (new tab).
Entrance
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Entrance
View
- This information is for the entrance located to the left after you enter the services building via the front entrance.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Greggs'.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers either choose their food and drink from the fridge, display stands or counter. Staff then notify them when it is ready at the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located at the counter to the right.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/05/2024.
- The hearing assistance system was working at the time of testing.
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 100cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located to the left after you enter the services building via the front entrance.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are coffee tables, tables, armchairs, sofas, booths, bench seats and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the lowest table is 40cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.