Access Guide
Summary
-
Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/10/2024.
- The hearing assistance system was working at the time of testing.
-
Access
View
- WHSmith is located at the centre of the services building.
- There is step-free access to WHSmith.
- The entrance area is clearly signed.
- There are fixed barriers at the entrance area.
- The minimum width between the fixed barriers is 80cm.
- For the A1(M) - Washington Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
-
Toilet Facilities
View
- Accessible toilet facilities are located to the right after you enter the services building via the front entrance.
- For detailed information about the toilet facilities please click here (new tab).
Shop
-
Circulation
View
- The majority of aisle widths are not 150cm+.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
-
Till(s)
View
- The till(s) is/are located to the left after you enter the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 110cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/10/2024.
- The hearing assistance system was working at the time of testing.