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Costa (Main) - A1(M) - Wetherby Services - Moto

A1(M) - Wetherby Services - Moto, A1(M) Junction 46, Wetherby, North Yorkshire, LS22 5GT

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered and full table service available via online app.
    • Ordering is via the moto Order & Collect app or at the tills, located at the centre of counter.
      Orders are collected from the right or left hand side of the counter, depending on which till the order was placed at.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; online menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • The type of food served here is hot and cold sandwiches and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • Background music is played throughout this area.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the right hand till.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 100cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables, bench seats and chairs without armrests available.
    • Some chairs are fixed to the floor.
    • Tables are not permanently fixed to the floor.
    • The height between the floor and the underside of the lowest table is 72cm.
    • The distance between the floor and the underside of the highest table is 73cm.
    • The standard height for the underside of tables is 72cm.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Counter (Take Away Counter)

  • Counter View
    • The counter is located outside the main ordering area, to the left as you face the Costa entrance.
    • The counter is approximately 5m from the Costa entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • The counter is clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 95cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 04/05/2022.
    • The hearing assistance system was not working at the time of testing.
    • Background music is played throughout this area.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 100cm.
    • This counter is only in use during busy times.