Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- The hearing assistance system was not tested at the time of the survey.
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Access
View
- Costa is located to the rear right as you enter from the main entrance.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M1 - Donington Park Services - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located ahead to the left as you enter between Full House Gaming and Moto Meetings.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located ahead to the left as you enter between Full House Gaming and Moto Meetings.
- For detailed information about the toilet facilities please click here (new tab).
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered and full table service available via online app.
- Orders can be made at the counter or via the Moto Order and Collect App.
Customers are advised when their order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, online menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Hot and cold drinks and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the counter to the right where you order and pay.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 27/03/2023.
- The hearing assistance system was not working at the time of testing.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 98cm.
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Service Counter
View
- The height of the counter is 103cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, long tables, booths, bench seats and a mixture of chairs with and without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 61cm.
- The distance between the floor and the underside of the highest table is 71cm.
- The standard height for the underside of tables is 71cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are varied.