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BP Petrol Station - M2 - Medway Services - Westbound - Moto

M2 - Medway Services - Westbound - Moto, M2 Junction 4/5, Rainham, Gillingham, Kent, ME8 8PQ

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Access Guide

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Getting Here

  • The services are located directly off the M2 between junction 4 and 5 with Canterbury and Dover to the west and London and the M25 to the east.
  • There is signage along the motorway indicating the distance to the services.

Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop.
  • Payment at the petrol station during the night can be made in the shop.
  • For the M2 - Medway Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Customers signal from their car to gain assistance.
  • It is not possible to pay at the pump.
  • The height of the pump controls/screen is 90cm.

Parking

  • Parking View
    • The car park is located to the right as you face the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is signage available to direct users to the Blue Badge parking bays .
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 248cm x 465cm.
    • The Blue Badge parking bays have a marked zone only at the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm .
  • Paying View
    • Parking charges apply for all users except Blue Badge holders for a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made over the phone and via an app/online.
  • Access from the Car Park View
    • Pedestrian walkways are not available in the car park.
    • The nearest designated Blue Badge parking bay is approximately 13m from the main entrance.
    • There are uneven surfaces from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

ATM(s)

  • The ATM(s) is/are located to the right as you face the building.
  • The ATM(s) is/are 5m from the main entrance.
  • The controls/screen heights vary between 118cm and 138cm.
  • There is not a lowered ATM available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'shop'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 98cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 120cm.

Shop

  • Circulation View
    • The majority of aisle widths are not 150cm+.
    • There are several aisles which are obstructed by product bins.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are moderate to good.
    • Background music is played throughout this area.
    • There are hand sanitisers.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Till(s) View
    • The till(s) is/are located on the far left as you enter.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are not clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is not/are not placed in front of a plain background.
    • The lighting levels at the till(s) are moderate to good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 99cm.
    • There is a lowered section at the till(s).
    • The height of the lowered section is 90cm.
    • There is not a clear knee recess beneath the lowered section of the till(s).
    • There is a hearing assistance system at the till(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 11/04/2023.
    • The hearing assistance system was not working at the time of testing.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

  • Standard toilet facilities are not available.