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Burger King - M2 - Medway Services - Moto

M2 - Medway Services - Moto, M2 Junction 4/5, Rainham, Gillingham, Kent, ME8 8PQ

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
    • Food and drink is either ordered from the right hand side of the counter or the self-service touchscreens and collected from the left hand side of the counter.
      Customers are either notified by staff or on a TV screen.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; picture wall menus and written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is fast food.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Background music is played throughout this area.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located at the till.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 11/04/2023.
    • The hearing assistance system was not working at the time of testing.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 120cm to 175cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 120cm from the floor.
    • Once condensed the touchscreen heights are 120cm to 145cm from the floor.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 90cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are good.
  • Comments View
    • There is an area opposite the main counter where you can stand.
    • This area has a counter that is 95cm in height.

Seating Area (& Relax)

  • The seating area is located to the left as you enter from the eastbound entrance.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are bench seats, chairs without armrests, tables and armchairs available.
  • Some chairs are fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 72cm.
  • Background music is played throughout this area.
  • Lighting levels are low to moderate.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.