Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
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Access
View
- Costa is located along the walkway between M&S Simply Food and Burger King.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- For the M2 - Medway Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located on the left as you enter from the westbound entrance.
- Accessible toilet facilities are located on the left as you enter from the westbound entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers order their food and drink from the counter and staff inform them when their order is ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the till.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 104cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 73cm.
- The lighting levels are varied.