Access Guide
Summary
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Getting Help and Assistance
View
- Greggs is open 05:00 - 17:00 Monday to Saturday and 06:00 - 17:00 Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/04/2023.
- The hearing assistance system was working at the time of testing.
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Access
View
- Greggs is located outside, on the left of the eastbound entrance.
- There is step-free access to Greggs.
- The entrance area is clearly signed.
- For the M2 - Medway Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located on the left as you enter from the westbound entrance.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the left as you enter from the westbound entrance.
- For detailed information about the toilet facilities please click here (new tab).
Entrance
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Entrance
View
- This information is for the entrance located at the front of the Greggs.
- The entrance area/door is clearly signed.
- This entrance is signed with 'GREGGS'.
- There is step-free access at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) by sliding.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 160cm.
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers either choose their food and drink from the fridge, display stands or the right side of the counter. Staff then notify them when it is ready to collect at the left of the counter.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the till.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 110cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 100cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
Seating Area (& Relax)
- The seating area is located to the left as you enter from the eastbound entrance.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are bench seats, chairs without armrests, tables and armchairs available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 72cm.
- Background music is played throughout this area.
- Lighting levels are low to moderate.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.