Access Guide
Summary
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Getting Help and Assistance
View
- The store is open 07:00 - 20:00 Monday to Saturday and 07:00 - 22:00 Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/04/2023.
- The hearing assistance system was not fully functional at the time of testing.
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Access
View
- M&S Simply Food is located ahead and to the right as you enter from the eastbound entrance.
- There is step-free access to M&S Simply Food.
- The entrance area is clearly signed.
- For the M2 - Medway Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located on the left as you enter from the westbound entrance.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the left as you enter from the westbound entrance.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are good.
- Background music is played throughout this area.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 100cm.
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Till(s)
View
- The till(s) is/are located on the far right as you enter.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 84cm.
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/04/2023.
- The hearing assistance system was not fully functional at the time of testing.