Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- & Play is located on the left as you enter from the eastbound entrance.
- There is step-free access to & Play.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- There are fixed barriers at the entrance area.
- The minimum width between the fixed barriers is 97cm.
- The height of the bollard(s) is 100cm.
- The barriers do contrast visually with the flooring.
- For the M2 - Medway Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located on the left as you enter from the westbound entrance.
- Accessible toilet facilities are located on the left as you enter from the westbound entrance.
- For detailed information about the toilet facilities please click here (new tab).
Gaming Area
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Area
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- The following details are for the over 18's area.
- The area has an unobstructed minimum turning space of 150cm x 150cm.
- There is low colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are low to moderate.
- Background music is played throughout this area.
- In this area there are high tables and high stools available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor tables are permanently fixed.
- The height of the controls for the change machine is 100cm.
- The slot machine controls range from 100cm to 160cm.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 100cm.