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BP Petrol Station - M4 - Leigh Delamere Services - Eastbound - Moto

M4 - Leigh Delamere Services - Eastbound - Moto, M4 - Junction 17/18, Chippenham, Wiltshire, SN14 6LB

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop and by using a phone app.
  • Payment at the petrol station during the night can be made at an out of hours counter and by using a phone app.
  • There is a BPme app available to remotely pay for fuel.
  • For the M4 - Leigh Delamere Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).

Getting Here

  • The eastbound services are located directly off the M4 between junctions 17 and 18.
    There is signage along the motorway indicating the distance to the services.
  • The main car park has 3 Blue Badge parking bays, 2 electric charging points and a number of standard parking bays.
  • There is additional parking at the rear of the services and outside the petrol station.
  • Coach parking is located at the rear of the services.

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Staff are notified of the customers arrival by using car signals (flashing their lights or sounding their horn).
  • An App can be used at this petrol station to inform staff of arrival.
  • The App(s) used at this petrol station is/are; Fuelservice app or Call 0161 694 8000 and quote Station No. 14423.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 116cm.

ATM(s)

  • The ATM(s) is/are located outside, to the left of the main entrance.
  • The ATM(s) is/are 6m from the main entrance.
  • There are bollards on the approach to the ATM(s).
  • The minimum width between the bollards is 95cm.
  • The height of the bollard(s) is 90cm.
  • The bollards contrast visually with the paving.
  • The controls/screen heights vary between 85cm and 134cm.
  • There is not a lowered ATM available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the shop.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'shop'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 134cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Outside Access (Rear Entrance - HGV / Coaches)

  • Entrance View
    • This information is for the entrance located at the rear, off the HGV / Coaches forecourt.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'shop'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 100cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right, facing the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Shop

  • Circulation View
    • The majority of aisle widths are not 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There are mats in aisles that might be perceived as holes.
    • There is high colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are moderate to good.
    • Music is played everywhere.
  • Till(s) View
    • The till(s) is/are located to the left, when entering the main entrance.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is not/are not placed in front of a plain background.
    • The lighting levels at the till(s) are moderate to good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 100cm.
    • There is not a lowered section at the till(s).
    • There is a hearing assistance system at the till(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 08/12/2020.
    • The hearing assistance system was not working at the time of testing.

Eating / Drinking (Greggs)

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Orders are placed at the service counter, and a member of staff will advise you when your order is ready.
    • Menu types include; menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • The system is a fixed loop.
    • The hearing assistance system is located on the service counter.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 08/12/2020.
    • The hearing assistance system was not working at the time of testing.
    • There is a portable card machine available for payment.
  • Service Counter View
    • The height of the counter is 105cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are moderate to good.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located to the right of the Greggs counter.
    • This accessible toilet is approximately 20m from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from counter staff.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is high.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door(s) and wall(s) is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 198cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 162cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm.
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm.
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 89cm.
  • Comments View
    • This toilet acts as the Female Standard Toilet also.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located next to Greggs.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 21m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • The contrast between the external toilet door(s) and wall(s) is high.
    • The contrast between the internal toilet door(s) and wall(s) is high.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
    • The Accessible Toilet also acts as the Standard Female Toilet.