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Burger King - M4 - Leigh Delamere Services - Westbound - Moto

M4 - Leigh Delamere Services - Westbound - Moto, M4 - Junction 17/18, Chippenham, Wiltshire, SN14 6LB

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
    • Orders are placed either on the self-service touchscreens, via the Moto Order & Collect or at the counter.
      The 'collection' screen will advise customers when their order is ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; online menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is fast food.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located on the left of the service counter.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 23/05/2023.
    • The hearing assistance system was working at the time of testing.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 100cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 120cm to 180cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 120cm from the floor.
    • Once condensed the touchscreen heights are 120cm to 150cm from the floor.
    • The lowest height of the touchscreen card machines is 96cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 90cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are moderate to good.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables, high tables and chairs without armrests available.
    • Some chairs are fixed to the floor.
    • Tables are not permanently fixed to the floor.
    • The standard height for the underside of tables is 71cm.
    • The surface height of the highest table is 102cm.
    • The lighting levels are moderate to good.

Seating Area

  • The seating area is located in-between Chow and Costa.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are bench seats, high stools, booths, tables, a mixture of chairs with and without armrests and high tables available.
  • Chairs are not permanently fixed to the floor.
  • Some tables are fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 70cm.
  • The distance between the floor and the underside of the highest table is 73cm.
  • The standard height for the underside of tables is 71cm.
  • The surface height of the highest table is 105cm.
  • Music is played everywhere.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are mats on the floor that might be perceived as holes.
  • Lighting levels are moderate to good.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.